On-Site Guest Services and Hospitality Coordinator - Seasonal

About the role

The Premier Lacrosse League (PLL) is a professional lacrosse league in North America, composed of 8 teams rostered with the best players in the world. Co-founded by lacrosse superstar Paul Rabil and his brother, serial entrepreneur and investor, Mike Rabil, the Premier Lacrosse League is backed by an investment group composed of Joe Tsai Sports, The Raine Group, Creative Artists Agency (CAA), and other top investors in sports and media. The PLL is distributed through an exclusive media rights agreement with ABC, ESPN, ESPN2, and ESPN+. For more information, visit www.premierlacrosseleague.com and follow on social media: Instagram (@PLL), Twitter (@PremierLacrosse), Facebook (@PremierLacrosseLeague) and YouTube (YouTube.com/PLL).

Responsibilities

• Serve as an on-site leader for the guest service team, assisting in managing fan-facing operations and ensuring that every guest enjoys a welcoming, informed, and seamless experience.
• Provide proactive customer service support at all guest touchpoints—resolving issues, managing inquiries, and communicating updates in real time.
• Assist in managing VIP and sponsor guest lists, credential distribution, and hospitality access.
• Provide high-touch service to premium guests while maintaining alignment with overall fan experience goals.
• Support the setup, operation, and breakdown of hospitality areas, including both general access and premium areas.
• Contribute to the service flow and staffing support of fan entrances including the execution of a premium entrance.
• Aid in gate operations and fan entry procedures, focusing on safety, speed, and hospitality.
• Troubleshoot ingress and egress challenges as they arise to minimize guest friction.
• Assist in on-site coordination of guest parking logistics with league operations and venue partners, ensuring clear signage and efficient flow.
• Maintain and monitor concession flow, collaborating to enhance efficiency, reduce wait times, and ensure signage and wayfinding materials are accurate, visible, and aligned with league standards.

Qualifications

• Passion for lacrosse, the PLL and WLL, with a commitment to growing the sport and enhancing the fan experience.
• Bachelor’s degree in Sports, Hospitality or Event Management, or a related field; equivalent professional experience may be considered in lieu of a degree for the right candidate.
• 1–2 years of relevant experience in live events, sports, or guest services preferred.
• Comfortable working in high-pressure, live event settings.
• Strong organizational and time-management skills with the ability to work in a fast-paced, deadline-driven environment.
• Excellent communication skills (written and verbal) with the ability to collaborate effectively with cross-functional teams and external vendors.
• Team-oriented mindset with experience working as part of a team in high-energy environments.
• Creative thinker with a passion for delivering memorable fan experiences.

Requirements

• This role is focused on on-site event operations. Weekday hours are limited and primarily administrative in nature; the majority of work occurs on-site at PLL events on weekends throughout the season.
• Ability to work flexible hours, including nights, weekends, and holidays as required by the event schedule.
• Willing and able to travel to most PLL/WLL events throughout the 2026 PLL/WLL season and work weekends (May 8th - September 20th).
• Must be able to perform the essential functions of the role, with or without reasonable accommodation, including:
• Lifting up to 50 lbs
• Standing or walking for extended periods (8–10 hours)
• Working outdoors in varying weather conditions

Compensation

$16.00 - $18.00 per hour