On-Site Field Service Engineer I (Electron Microscopy) Boise, Idaho

Boise, Idaho – Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

About the role

The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific performs on-site installation, servicing, and repair of sophisticated equipment and systems. This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. You will be eligible for transportation support, company phone, company laptop, and other company benefits.

Responsibilities

• Assists/conducts on-site installation of complex equipment and follow testing procedures to ensure proper working order
• Assists on-site scheduled planned maintenance visits
• Provides troubleshooting and repair support for customers and other field service personnel
• Cultivates and develops positive working relationships with customers, system users, and company personnel
• Travels, often on short notice, to customer sites to resolve problems or support other field service personnel
• Completes and submits field service reports
• Provides training for customers and users on system maintenance
• Provides feedback to product quality teams
• Provides appropriate input in writing, updating, and correcting various system documentation
• Provides feedback for various reports including identifying and isolating unique problems with systems
• Aligns with application scientists to collaborate on outstanding solutions to meet users' challenges
• Maintains Thermo Fisher Scientific’s 4i Values

Requirements

• An associate degree from a technical or undergraduate program in electronics, physics, engineering, computer science, or similar field preferred; or 1+ years of relevant combination of skills and experience
• 1+ years' experience or ability to learn: Operating, troubleshooting, repairing, and calibrating complex analysis tools such as SEM, TEM, FIB, Prober, or similar systems (a plus but not required)
• Experience with Ultra High Vacuum (UHV) (a plus but not required)
• Experience operating O-scopes, digital voltmeter, and logical problem solving
• Ability to read, write, and speak English fluently
• Ability to work under pressure, with a consistent record of making decisions with minimal direct supervision
• Detail-oriented, problem solver, promotes team environment
• Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
• Literate in Windows software environments
• Basic troubleshooting skills preferred
• Ability to read and interpret schematics preferred
• Solid interpersonal communication, teamwork/building, time management, organizational, problem-solving, and customer service skills
• Must be willing to travel 0-25% of the time
• Must possess a valid driver’s license and passport and travel regionally and internationally as the need arises
• May require proof of Covid-19 vaccination
• Extensive walking may be required
• May work at customer locations, in office environments to include cubicles, and/or in laboratory environments
• Must be able to secure entrance to US Government laboratories and facilities
• Potentially pass-through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.)
• Depending on the area of the building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats
• Physical requirements include the ability to lift up to 40 lbs without assistance

Benefits

• Bonus
• 401k
• Healthcare
• Employee assistance program