On-Site Field Network Technician (Entry-Level)
Pacific Office Automation · Bend, OR · 4 days ago
On-siteInformation TechnologyFull-time
Troubleshooting and Responsibilities
- Troubleshoot network connectivity and device communication issues
- Configure and support network-connected office equipment
- Diagnose hardware, software, and networking problems
- Communicate with customers to identify issues and provide solutions
- Document service activities and communicate updates through phone, email, and written reports
- Travel locally to customer locations throughout the service area
Qualifications
- Understanding of network connectivity, network security, and Wi-Fi environments
- Basic knowledge of Windows operating systems and Microsoft applications
- Familiarity with networking concepts such as TCP/IP, SMTP, FTP, SMB, and network ports
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Ability to explain technical concepts to non-technical users
- Valid driver's license with a clean driving record (must be 21 years or older)
Preferred Qualifications
- Previous field service or networking experience
- Experience supporting Windows desktop operating systems
- Experience working with IT professionals or managed network environments
Bonus Qualifications
- Familiarity with Mac OS
- CompTIA Network+ certification