Jobs · Customer Service · New York

On-Site Engineer (OSE) Night Shift

Inpeco · New York, United States · 3 mo ago
On-siteCustomer ServiceFull-time

Key Responsibilities

  • Technical Support: Provide daily onsite support, including preventive and corrective maintenance of products.
  • Troubleshooting: Apply structured troubleshooting across mechanical (alignment, bearings), electronic (schematics, sensors), and pneumatic (valves, leak checks) domains.
  • System Integration: Manage hardware upgrades, add-on installations, and execute firmware updates.
  • Ticketing & Inventory: Manage Salesforce ticketing and maintain optimal spare parts stock levels (onsite and offsite).
  • Customer Interaction: Interact professionally with laboratory personnel, informing managers of system needs and repair timelines.
  • Remote Support: Provide Technical Hotline phone support from home when not required onsite.
  • Stakeholders: Internal (R&D, IT, Team Leader); External (Lab Managers, ICT, Technicians).

Requirements

  • Education: Minimum Associate degree of Applied Science - Electronics. Military training or considerable equivalent experience will be highly considered.
  • Experience: More than 3 years of experience in technical roles, with at least 2 years in a similar specialist or senior position.
  • Technical Skills: * Proficiency in blueprint reading, assembly/disassembly, and precision measurement (calipers, torque tools).- Strong understanding of electronic schematics, multimeter use, and PLC I/O basics. Experience with pneumatic circuit diagrams, FRL setup, and valve/cylinder maintenance.
  • Soft Skills: Solid focus on results, collaboration, and teamwork, with the ability to work under stress.
  • Language: Full proficiency in English is mandatory.

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