On-Site Engineer

SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support. We are looking for a dedicated On-Site Engineer to join our team, providing hands-on assistance to our clients and ensuring their systems operate smoothly and efficiently. In this role, you will be the face of SWK Technologies to our clients, delivering top-tier technical support and solutions on-site. Your primary responsibilities will include troubleshooting hardware and software issues, performing installations and upgrades, and assisting clients with any technical queries they may have. You will be instrumental in ensuring customer satisfaction, and your expertise will help to foster long-lasting relationships with our clients. If you are a technically skilled individual who enjoys working directly with customers and resolving technical challenges, we would love to hear from you. Requirements Join our diverse and dynamic team to Provide technical assistance with regards to computer hardware and software issuesProvide on-site support as neededResolve client challenges remotely via phone, chat or emailTrack customer issues and resolutions in our ticketing systemUpdate and maintain client information or documentation in our systems Qualifications Previous experience in ITPrevious Call center experience requiredManaged Service provider experience preferredAbility to build rapport with clientsStrong troubleshooting and critical thinking skillsPositive and professional demeanor Benefits Medical, Dental and Vision insurance401k Retirement PlanPaid Time Off