On-Site Engineer

About the role

SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support. We are seeking a dedicated On-Site Engineer to join our team.

Responsibilities

• Provide technical assistance with regards to computer hardware and software issues
• Provide on-site support as needed
• Resolve client challenges remotely via phone, chat or email
• Track customer issues and resolutions in our ticketing system
• Update and maintain client information or documentation in our systems

Qualifications

• Previous experience in IT
• Previous call center experience required
• Managed service provider experience preferred
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor