On-Site (Data Center) Technician - VA

About the role

Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.

Responsibilities

• Decommissioning hardware
• Destruction of data on reclaimed devices
• Track inventory and maintain accurate recordkeeping
• Test and troubleshoot hardware
• Perform audits of datacenter infrastructure
• Monitor incoming tickets, chats, and alerts. Provide initial hands-on response
• Check IP status on RBLs and process as needed
• Assembly, troubleshooting, and configuration of servers, firewalls, switches, etc.
• Installing various operating systems and applying base configurations
• Communicating with customers via telephone, chat, and email to provide exceptional support
• Perform hardware firmware upgrades, and learn new hardware platforms
• Rack servers, install cabling, and assist with other infrastructure needs
• Deploy complex, highly available infrastructure and services

Requirements

• 1+ years relevant experience
• Solid working knowledge of computer hardware
• Excellent written and verbal communication skills
• Exemplary organizational skills and attention to detail
• Excellent diagnostic skills
• Prompted customer service acumen
• Basic Operating system experience - Linux / Windows
• Basic networking knowledge
• Understanding of different RAID configurations
• Ability to setup and configure various operating systems
• Ability to appropriately set up and decommission hardware within the constraints of the data center