On-Site Customer Service Representative

About the role

As an On-Site Customer Service Representative, you will manage vendor managed inventory (VMI) programs at customer locations to ensure product availability, inventory accuracy, and exceptional customer service. This role focuses on inventory replenishment, maintaining customer relationships, supporting sales growth opportunities, and ensuring efficient execution of processes while partnering with internal teams and customers to deliver value-added solutions.

Responsibilities

• Customer Service & Relationship Management
  • Build and maintain strong customer relationships through responsive, professional, and courteous service.
  • Resolve customer concerns, delivery issues, and inventory discrepancies in a timely and cost-effective manner.
  • Partner with Inside Sales, Outside Sales, Purchasing, and vendors to support customer needs and ensure service commitments are met.
  • Communicate customer requests, concerns, and sales opportunities to appropriate internal stakeholders.
  • Identify opportunities to expand product offerings and grow the existing program.
• Operations
  • Manage customer inventory through replenishment, ordering, receiving, stocking, tracking, and inventory control processes.
  • Review inventory usage and maintain appropriate min/max levels and reorder parameters to support customer demand.
  • Perform cycle counts, physical inventories, reconciliations, and inventory adjustments to ensure inventory accuracy.
  • Establish and maintain customer VMI locations, including bin labeling, barcode maintenance, product organization, and stocking standards.
  • Ensure compliance with company and customer safety requirements and maintain organized, efficient inventory areas.
• Administrative
  • Prepare and maintain inventory records, consignment reports, expense reports, and customer documentation.
  • Coordinate with Warehouse, Accounting, Purchasing, and Sales teams to support uninterrupted customer service.
  • Schedule daily activities and customer visits to maximize efficiency and productivity.
  • Maintain company equipment, scanners, and vehicle maintenance requirements.
  • Perform other related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Experience in inventory management, warehouse operations, customer service, vendor managed inventory, or electrical distribution preferred.
• Experience with barcode scanning technology and inventory management systems preferred.
• Knowledge of electrical products and materials or the ability to develop product knowledge quickly.
• Strong customer service, communication, and relationship-building skills.
• Ability to organize work, prioritize tasks, and manage multiple customer locations.
• Proficiency with inventory management systems, barcode scanners, and Microsoft Office applications.
• Valid driver's license and ability to travel to customer locations as required.
• Ability to work independently while collaborating effectively with customers and internal teams.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to frequently lift, carry, push, and slide packages that typically weigh up to 50 lbs.
• Frequently requires standing, walking, bending, climbing, reaching with arms, and constant use of hands.
• Continuous mental and visual alertness to maintain safety and achieve accuracy.
• Requires flexibility and mobility in body movements.
• Occasionally, may be required to lift items greater than 75 lbs. with assistance.

Benefits

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Tuition reimbursement
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.