On-Site Application Support Technician

Application Support Technician Pay: $19–$21/hour (DOE) Location: Phoenix, AZ About Pacific Office Automation Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the United States. Since 1976, we’ve grown to over 40 branches across 11 western states and built strong partnerships with leading manufacturers like Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark. We offer a collaborative, growth-focused environment with strong benefits, ongoing training, and long-term career opportunities. At POA, every voice matters, and we are committed to helping our employees succeed. Position Overview We are seeking a Application Support Technician to join our Phoenix office. In this role, you will install, support, and troubleshoot managed print services software (Remote Monitoring Services) for both internal teams and external clients. This position is ideal for someone who is technically inclined, customer-focused, and comfortable working both independently and as part of a team. This role provides direct assistance to external clients, contract administrators, and sales representatives. The ideal candidate is technically minded, proactive, customer focused, and able to work both independently and collaboratively within a team. Key Responsibilities Install, configure, and maintain remote monitoring software for clients Troubleshoot software and connectivity issues for internal and external usersProvide timely support via phone, email, and ticketing systemDocument troubleshooting steps and resolutions in CRMCollaborate with development teams on system improvementsPerform routine system maintenance and monitoringComplete MPS Monitor training within 30 daysWork toward team goals, KPIs, and technical certifications Qualifications Associate’s degree or higher and 1+ year of customer service experience 1–2 years of help desk or technical support experienceStrong communication and customer service skillsBasic knowledge of networking and database conceptsProficiency in Microsoft Windows and MS Office (Outlook, Word, Excel)Strong organization, attention to detail, and problem-solving skillsAbility to work independently and in a team environment Preferred Microsoft SQL experienceWindows Server experience What We Offer Career growth and advancement opportunities Collaborative, team-oriented environmentMedical, dental, vision, and life insurance401(k) with company matchPTO, vacation, and sick leaveFSA option Equal Opportunity Employer Pacific Office Automation is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration without regard to protected status.