Application Support Technician

This position supports the Health Texas Project by using designated work instructions and other guidelines to execute critical and routine tasks. Maximus provides paid, comprehensive training to equip Application Support Technicians (ASTs) with the necessary knowledge and professionalism.

These are full-time, hybrid/remote roles. Equipment training will be conducted for one day at the San Antonio, Texas site office, while all other training will be completed from home.

Responsibilities

• Use designated work instructions and other guidelines to execute critical and routine tasks.
• Retrieve documents and data from authorized databases to perform tasks such as entering new information, validating data, correcting or updating existing information, and documenting findings.
• Accurately enter data into multiple eligibility and tracking systems.
• Follow extensive work instructions and department procedures to process transactions accurately and timely.
• Determine if an image requires an appointment to be rescheduled.
• Meet individual and unit performance goals and standards as defined by management.
• Attend and complete job-related and industry-specific systems and policy training.
• Review and analyze discrepancies in data, request clarification, and escalate queries to the team supervisor to resolve uncertainties.

Requirements

• High School diploma or equivalent with 2-4 years of experience.
• Works on assignments that are semi-routine but can deviate from accepted practice when needed.
• Communicates complex information and anticipates related questions using job experience.
• Proficient typing skills and strong organizational and work prioritization abilities.
• Performs well under pressure with a strong sense of urgency.
• Fundamental computer proficiency in Windows and/or Mac.
• Skilled in the use of Microsoft Teams.
• Office experience preferred.
• Must work and reside within Texas.
• Must reside in or within 70 miles of San Antonio, TX.
• Must be able to attend onsite equipment training for half a day and complete all training without missing time.
• Availability to work any 8-hour shift Monday to Friday between 8 AM and 8 PM.

Home Office Requirements

• Web camera required for training, meetings, or as requested by management, with adequate lighting and visibility.
• Internet must be a traditional, wired high-speed connection (cable or fiber). Cellular networks (mobile hotspot, fixed wireless) or satellite services are incompatible.
• Must be able to disable modem firewalls to ensure proper VPN and product access.
• High-speed internet service required, with a minimum of 20 Mbps download and 5 Mbps upload.
• Must connect your computer directly to your modem or router via Ethernet cable; Wi-Fi connections through cellular networks, mobile hotspots, fixed wireless, or satellite are not permitted.
• Maximus will supply your computer equipment.

Benefits

• Competitive compensation.
• Comprehensive insurance coverage, including Medical, Dental, Vision, Prescription, and partially funded HSA.
• Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• 401K Retirement Savings plan with Company Matching.
• Paid Time Off (PTO), Holidays, and sick leave.
• Holistic wellness support through the Employee Assistance Program (EAP).
• Recognition platform for outstanding employee contributions.
• Tuition reimbursement for ongoing education and development.
• Employee perks and discounts.
• Maximus Wellness Program and resources.
• Professional development opportunities, including training programs, workshops, and conferences.

Pay

$13.00 per hour (minimum and maximum salary for this role).