Application Support Technician

Responsibilities

• Troubleshooting file transmission problems with various file transfer partners
• Sets up new business partners in the Sterling Integrator file repository system
• Ensures operational support and production control functions are efficient, correct, and conform to agency standards
• Maintains application availability for end-users
• Documents operational problems following standards and procedures
• Writes UNIX scripts and uses BPML (Business Process Modeling Language) to support file transfers between internal and external systems
• Collaborates with vendor-supplied operational and production control staff
• Schedules and monitors jobs and scripts, quality controls inputs and outputs, and reviews written operational procedures
• Assists testers and resolves operational issues during development and testing

Requirements

• Experience with UNIX, including writing scripts and shell scripting (KSH)
• Experience with Sterling Integrator
• Programming experience in a mainframe or UNIX business application
• Experience with PGP encryption
• Experience with file transfer protocols SFTP and FTPS
• Experience with BPML (Business Process Modeling Language), preferably within Sterling Integrator (IBM Sterling B2B Integrator)
• Excellent communication skills (oral and written), interpersonal, and organizational skills

Qualifications

• Education and/or experience equivalent to a bachelor's degree and four years of relevant experience
• Education and/or experience equivalent to a bachelor's degree and eight years of relevant experience

Benefits

The City of New York offers a comprehensive set of benefits and programs to employees, including:

• Health insurance
• Pension plan
• Deferred Compensation Plan (with 457, 401K and Roth IRA options)
• Pre-tax Commuter Benefit program
• Pre-tax Flexible Spending Accounts programs

Additional benefits such as prescription drug coverage, dental benefits, vision care benefits, and more are also available through District Council 37 - Local 2627, the union that represents employees in this title.

Work Location

5 Manhattan West, NY, NY

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.