On-Flex Service Coordinator

About the role

Step into an exciting role as our On-Flex Service Coordinator, where you'll orchestrate every stage of the repair process for current Flexcar Members. This position offers the perfect blend of management and customer service, ensuring timely, high-quality repairs while building trust and satisfaction with every client interaction. Join a fast-paced team that values leadership, problem-solving, and an unwavering commitment to delivering an exceptional customer experience.

What You'll Do

• Ensure the prompt and thorough repair of Flexcar vehicles for members at our hubs and utilizing our mobile services.
• Keep members proactively informed throughout the repair process, providing accurate wait time estimates and eliminating uncertainty.
• Deliver an outstanding on-site experience for members, from initial greeting to the completion of repairs and vehicle return.
• Coordinate with the repair and parts teams to ensure thorough preparation for upcoming appointments, avoiding any potential delays.
• Proactively reach out to members with upcoming appointments to confirm details and clarify any service issues in advance.
• Oversee the timely servicing of tow-in vehicles, providing members with consistent updates on repair status and completion.
• Monitor and maintain Mobile Service Van productivity metrics by ensuring fully scheduled daily routes and efficient dispatch operations.
• Ensure service advisor staff is actively working cases to completion.

What Drives Success For This Role

• Experience working with Microsoft Office Suite.
• Tech Savviness - Experience working tech-driven operation, monitoring tickets, and assigning tasks through a proprietary operational tool set.
• Demonstrated history of being a quick learner and a passionate worker.
• Operating as a team player in a fast-paced environment.
• Flexibility to workdays, evenings, weekends and/or holidays.
• Willingness to work outdoors (weather and other conditions vary).
• Ability to carry tools and marketing materials (up to 50 lbs.).
• Valid Driver's License and an acceptable driving record (per company standards).

What Tops Off the Tank

• Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and 40 hours of Sick time.
• Save for Your Future! 401(k) with company match from day one of hire.
• Benefits: Excellent, low-cost healthcare coverage including: medical, dental, vision, eligibility day one.
• Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee.
• Uniforms.
• Weekly Pay and other amazing perks!

Who are we?

Flexcar empowers all walks of life with the flexibility to have a car of their own without the hassles of traditional car ownership. Convenient and affordable, Flexcar is here to disrupt a 110 billion dollar industry by providing customers an alternative to car-sharing, leases, ownership, and car rentals. Flexcar is rapidly growing, and we want you to be a Flexter. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground-up. This truly is an amazing opportunity to not only contribute your talents as a team member, but also to help build the future Flexcar.