Inbound Service Coordinator

Responsibilities

• Answer and manage inbound service appointment requests (phone, text, email, online, chat)
• Respond to all customer inquiries within 30 minutes
• Schedule service appointments accurately and efficiently
• Collect and document customer and vehicle information
• Confirm appointments and communicate details clearly to customers
• Maintain accurate records in CRM/DMS systems
• Cookordinate with service advisors and service drive staff

Qualifications

• Customer service or call center experience preferred
• Strong communication and organizational skills
• Ability to work in a fast-paced environment
• Basic computer skills; dealership or automotive experience a plus

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• 401k
• Hourly + bonuses available