On-Flex Service Coordinator

Job Title: On-Flex Service Coordinator Locations: Richmond, CA (Onsite) Employment Type: Non-Exempt, Full-Time Compensation: $33.75 – $36.25 per hour + Plus full benefits (eligible Day One) About Flexcar Flexcar empowers individuals with a flexible alternative to traditional car ownership through a month-to-month lease model that includes insurance and maintenance. By combining operational expertise with technology and data, we deliver a convenient, affordable vehicle solution for our members. Flexcar is rapidly growing, and we are building a collaborative, driven team committed to delivering an exceptional customer experience. Position Overview The On-Flex Service Coordinator oversees and coordinates the repair process for Flexcar members, ensuring efficient service operations and a high-quality customer experience. This role blends operational coordination and customer communication in a fast-paced environment. This is a non-exempt position and is eligible for overtime compensation under California law, including: Overtime for hours worked over 8 in a workday Double time for hours worked over 12 in a workday Overtime premiums for qualifying seventh consecutive workdays Essential Functions Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law. Coordinate the repair process for Flexcar vehicles at hubs and via mobile services Communicate proactively with members regarding repair timelines and status updates Deliver a professional and efficient on-site customer experience Coordinate with repair and parts teams to ensure readiness for scheduled appointments Confirm upcoming appointments and clarify service details in advance Oversee servicing of tow-in vehicles and maintain member communication Monitor mobile service productivity and support efficient route scheduling Support service advisors to ensure timely case completion Use internal operational systems to track service tickets and assignments Maintain accurate documentation and timekeeping records Safeguard company vehicles, property, and customer information Comply with Cal/OSHA safety standards and company policies Required Qualifications Experience using Microsoft Office Suite Comfort working within technology-driven operations and ticketing systems Strong organizational and communication skills Demonstrated ability to work in a fast-paced, team-oriented environment Flexibility to work days, evenings, weekends, and holidays as business needs require Willingness to work outdoors in varying weather conditions Ability to lift and carry tools or materials up to 50 pounds Valid driver’s license with acceptable driving record At least 18 years of age Physical Requirements Frequent standing, walking, and computer use Exposure to outdoor work environments Lifting up to 50 pounds Compensation Transparency (California – SB 1162) The hourly pay range for this position in California is $33.75 – $36.25 per hour This range represents the reasonably expected pay range for this role within California. Actual compensation will be determined based on: Experience Skills and competencies Geographic location Internal equity considerations This position is paid on an hourly basis and is eligible for overtime in accordance with California wage and hour laws. Local Ordinance Compliance Flexcar complies with all applicable federal, state and local employment laws, including but not limited to: California minimum wage and overtime laws San Jose Minimum Wage Ordinance Richmond Minimum Wage Ordinance California Healthy Workplaces, Healthy Families Act Applicable local paid sick leave ordinances Where local laws provide greater employee protections or benefits than state or federal law, Flexcar will comply with the more protective standards. Benefits (Subject to Plan Terms and Eligibility) Accrual of up to 80 hours of PTO in the first year (increasing with tenure) Paid Sick Leave in accordance with California and applicable local law Company-paid holidays 401(k) with company match (Day One eligibility) Medical, dental, and vision coverage (Day One eligibility) Weekly pay Uniforms provided Employee discount on Flexcar services Work Authorization Applicants must be authorized to work in the United States. Flexcar participates in E-Verify where required by law. At-Will Employment Employment with Flexcar is at-will. This means that either the employee or Flexcar may terminate the employment relationship at any time, with or without cause and with or without notice, subject to applicable law. Nothing in this job description shall be construed as creating a contract of employment. Equal Employment Opportunity Flexcar is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws, including the California Fair Employment and Housing Act (FEHA). Flexcar Prohibits Discrimination And Harassment Based On Race (including traits historically associated with race such as hair texture and protective hairstyles) Color Ancestry National origin Religion or creed Age Sex (including pregnancy, childbirth, breastfeeding, and related medical conditions) Gender Gender identity or expression Sexual orientation Marital status Medical condition Genetic information Physical or mental disability Military or veteran status Reproductive health decision-making Any other characteristic protected by applicable law Flexcar provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law. Job Description Disclaimer This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be modified based on legitimate business needs and in compliance with applicable law. Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Share Apply for this position Required* First Name* Last Name* Email Address* Phone* Address Resume* We've received your resume. Click here to update it. Attach resume or Paste resume Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume Paste your resume here or Attach resume file Are you at least 18 years old?* -- No answer --YesNo Do you have a clean and valid Driver's License?* -- No answer --YesNo Are you legally authorized to work in the U.S.?* -- No answer --YesNo Will you now or in the future require sponsorship for employment visa status (e.g. H1-B)?* -- No answer --YesNo Have you previously been employed by Flexcar?* -- No answer --YesNo Do you have any family members/relatives that are actively employed at Flexcar?* -- No answer --YesNo Have you ever been a Flexcar Customer or Member?* -- No answer --YesNoCurrently Driving a Flexcar If you were referred by a current Flexcar employee, please type the Name and Employee ID # of the person that referred you. Flexcar may communicate via SMS Message throughout the interview process. By selecting YES, you consent to receiving text messages from Flexcar using the number provided in your job application, and you understand and agree that message and data rates may apply. You can opt-out of receiving text messages from Flexcar at any time by replying "STOP."* -- No answer --YesNo Can you work weekends and evenings?* -- No answer --YesNo The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more. 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