Service Coordinator

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. We offer a vast fleet that ranks among the best in the industry, paired with a friendly and knowledgeable staff. Our expertise and service distinguish us from the competition.

About the role

As a Service Coordinator, you will coordinate the servicing of company and customer equipment in a timely and effective manner. This role offers an entrepreneurial, empowering workplace where you can develop a career track, leverage your current skills, and work with an incredible team.

Responsibilities

• Coordinate and ensure the timely and accurate dispatch of field service mechanics for preventive maintenance.
• Coordinate and ensure the timely and accurate dispatch of rental equipment and tools to customers.
• Direct the supply of parts to shop mechanics, other branches, and customers.
• Direct the operations of the Parts Department to maintain appropriate inventories and minimize costs.
• Prepare work schedules and handle service calls to meet customer needs and ensure equipment availability.
• Order parts to maintain adequate supplies.
• Work with equipment vendors to learn maintenance requirements and capabilities of new equipment.
• Handle customer complaints regarding equipment condition or operation.
• Perform other duties as assigned by the manager.

Requirements

• High School Diploma (preferred).
• Valid driver's license.
• Strong experience with parts inventory management.
• Knowledge of the purchasing process, including optimum order sizing for reduced cost.
• Basic computer skills.
• Supervisory skills.
• Personal and professional integrity.
• Flexible approach to problem-solving.

Physical Demands

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors as required by the job.

Pay

Base pay range: $18.99 - $26.11 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

• Health, Dental, and Vision plans.
• 401(k) Match.
• Volunteer time off.
• Short-term and long-term disability.
• Accident, Life, and Travel insurance, as well as flexible spending.
• Tuition Reimbursement Options.
• Employee Assistance Program (EAP).
• Length of Service Awards.
• Paid time off, subject to Sunbelt’s policies:
  • 12-25 vacation days depending on years of service.
  • 5 sick days.
  • 6 holidays.
  • 2 half-day holidays.
  • 2 floating holidays.
  • 1 inclusion day.
  • 1 volunteer day.

You will become eligible for benefits on the first of the month following 30 days from your start date.