On-Call Resident Counselor

About the role

The Center, a community non-profit established in 1972, provides targeted programs and services to the full diversity of the San Diego LGBTQ community. This position, under the direction of the Youth Housing Services Manager, is responsible for the maintenance and awake overnight supervision of the TAY emergency shelter component of The Center's programming. It does not work on a routine schedule and provides coverage during staff absences. The role includes ensuring safety and around-the-clock supervision of youth ages 18-24, addressing their physical, personal, and health needs in a supportive and welcoming atmosphere. This is an On-Call position with opportunities for weekdays and weekends, requiring flexibility.

Responsibilities

• Maintain an active staff presence during assigned shifts, including awake overnight coverage, to ensure consistent supervision and support.
• Coordinate staffing schedules and collaborate with the Youth Housing Manager to secure timely and reliable shift coverage during staff absences or schedule changes.
• Conduct routine safety checks and respond effectively to emergencies and crises.
• Use trauma-informed de-escalation techniques and ensure timely and thorough completion of incident reports.
• Ensure supplies are stocked and reordered as needed.
• Support the recruitment, hiring, and onboarding of new program staff to maintain a skilled and mission-aligned team.
• Ensure the facility remains clean, organized, and safe, and report any maintenance or safety concerns promptly.
• Maintain regular communication with supportive services staff to coordinate care, address challenges, and support each youth's individual needs.
• Foster a collaborative, respectful, and professional environment through strong relationships with youth participants and team members.
• Ensure strict adherence to shelter policies, procedures, and program standards in alignment with best practices and organizational values.

Requirements

• A minimum of one year of direct experience working with LGBTQ+ youth, individuals living with HIV, and/or communities of color.
• Proven experience working with youth experiencing homelessness, understanding their unique challenges and needs.
• Demonstrated expertise in applying strength-based, trauma-informed, and positive youth development approaches.
• Ability and willingness to work awake overnight shifts, providing consistent support and supervision during critical hours.
• Strong ability to manage competing priorities in a fast-paced environment, adjusting plans and actions as needed.
• Proven leadership capabilities with the ability to take initiative, manage responsibilities independently, and make critical decisions in real-time.
• Excellent interpersonal and communication skills, with a demonstrated ability to manage and de-escalate crisis situations with compassion and professionalism.
• Flexible scheduling: Must be able to adapt to a flexible, overnight work schedule to meet the needs of the program and youth residents.

Preferred Qualifications

• Two years of direct experience working with transitional-age youth in shelter, residential, or youth service settings.
• Familiarity with the unique needs of youth with lived experience in the foster care and/or juvenile justice systems.
• Formal training in trauma-informed care, crisis intervention, and positive youth development approaches.
• Proficiency in using electronic recordkeeping systems, including client management software or case documentation tools.
• Fluency in Spanish is highly preferred.

Pay

The pay range for this position is $24.00 - $25.00 per hour and is commensurate with experience.

This is an On-Call, Part-Time Non-Exempt position.