On Call Residence Custodial & Desk Representative - UNION

About the role

The Downtown Berkeley YMCA seeks a dedicated individual to join our team as a Residence Custodial & Desk Representative. This role involves maintaining cleanliness and safety in various areas of the facility, providing customer service, and assisting with operations through the Residence Front Desk.

Responsibilities

• Provide hospitality, customer service, and safety assistance to residents and members in a helpful and courteous manner.
• Wipe down all restrooms multiple times during a shift. Deep clean any restroom as needed.
• Refill supplies in kitchen and all 3 and 4 floor restrooms.
• Once daily—or more if needed—after a large group, check and clean the kitchen and dining areas, including wet floors, dirty countertops/tables/chairs/microwaves/stoves/dishes and trash.
• Clean and prepare all newly vacant rooms. Disinfect/wipe all surfaces with CDC N List approved products, change linens, vacuum floors, empty trash.
• Collect, wash, fold, and dispense towels and linens to their required locations and/or rooms.
• Vacuum/sweep lobby and carpeted common areas and behind desk areas. Wipe down all surfaces at the beginning and end of all shifts.
• Sweep then mop all hard surface floors daily and when needed. Empty kitchen, common area and bathroom garbage containers at beginning and end of shift.
• Understand and administer all Front Desk procedures and rules.
• Maintain a clean and organized work station/front desk.
• Pull the Check In/Check Out List for the day. Check in and check out residents and guests.
• Provide leadership and assistance to Residents/Guests during emergencies. Record maintenance, incident and emergency details in Front Desk Log Book. Coordinate with maintenance and custodial staff.
• Perform duties of a Custodial Services Representative when called upon.
• Maintain all performance standards.
• Perform other duties as required.

Qualifications

• A high school diploma or GED preferred, or equivalent experience.
• Good communication skills verbally and in writing.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Basic proficiency in Microsoft Word, Outlook and other computer programs and office equipment necessary to perform the duties of the job.
• At least 18 years of age.

Benefits

• This is a union-represented position covered by a collective bargaining agreement.
• New hires begin at $0.50 above the City of Berkeley minimum wage. Effective July 1, 2026, Berkeley's minimum wage will increase to $19.61 per hour, making the starting rate for this position $20.11 per hour.
• Employees are eligible for wage progression increases based on hours worked.
• Full-time employees receive a Holiday Season Bonus of $1,000 net pay.
• Part-time employees receive a Holiday Season Bonus of $500 net pay.

Pay

This is an on-call position, but can be an excellent opportunity to gain YMCA experience, pick up consistent hours, and be considered for future openings as they become available.

Schedule

Current staffing needs may include coverage for the following shifts:

• Morning Shift: 6:00 AM – 2:00 PM
• Mid Shift: 2:00 PM – 10:00 PM
• Overnight/Graveyard Shift: 10:00 PM – 6:00 AM