ON-CALL Receptionist

About the role

As a Receptionist at Belmont Village Senior Living, you will serve as the initial point of contact for residents, family members, vendors, and guests visiting or calling our community. Your primary responsibility is to provide exceptional customer service and hospitality by supporting administrative tasks as needed and contributing to a welcoming and safe environment. The ideal candidate has a high standard of personal excellence, is reliable, takes initiative, and communicates clearly. The Receptionist excels in a fast-paced, engaging position, collaborates effectively with a diverse team, and prioritizes exceptional hospitality while helping seniors thrive as they age.

Responsibilities

• Greet residents, visitors, and staff warmly in person and by phone
• Manage and direct incoming phone calls on a multi-line system efficiently and professionally
• Address inquiries and requests promptly, reliably, and confidentially with empathy and dignity
• Log and coordinate distribution of packages as appropriate
• Collaborate with various departments to promote effective communication
• Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
• Assist the Concierge with maintaining the resident transportation schedule and managing event RSVPs and guest meal reservations
• Maintain an organized workspace to promote efficiency and preserve first appearance impressions
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

Requirements

• High School diploma or equivalent
• Proven experience with a multi-line phone system with demonstrated professional phone etiquette
• Demonstrated proficiency utilizing software applications to perform job-related tasks
• Must be able to communicate clearly in verbal and written English
• Demonstrates initiative with advanced critical thinking skills
• Proven administrative and organizational skill set
• Professional, pleasant, and team-oriented attitude
• Consistent and reliable attendance is essential

About the company

Founded in Houston in 1997, Belmont Village is an integrated developer, owner, and operator of high-quality senior living communities, with more than 5,000 employees and 5,000 units. Our 35 locations across the country and in Mexico City provide award-winning independent, assisted living, and memory care programs. We are proud to collaborate with UC San Diego, USC, UCLA, and Baptist Health South Florida to innovate programs for cognitive health and life enrichment. Belmont Village is a market leader in major markets including the San Francisco Bay Area, Los Angeles, San Diego, Chicago, and South Florida. Renowned for distinctive design, high standards of life and safety, and reputation for leading-edge, quality programming, Belmont Village has been certified as a Great Place to Work® since 2018 and has been recognized by U.S News & World Report as Best in Senior Living.

Benefits

• Medical, dental, vision, mental health, and prescription benefits
• Paid Time Off
• 401(k) savings with employer match
• Short-term disability, long-term disability, and life insurance