On-Call In-Room Dining Server

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa introduces Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the role

Based at the Mandarin Oriental, Boston in the In-Room Dining Department, the On-Call Server is responsible for the intake of all guest in-room dining inquiries and orders, providing a personalized dining experience through detailed recommendations, processing orders, and coordinating setup and delivery to guests.

Responsibilities

• Deliver in-room dining orders to guests within the quoted time
• Set up the dining table and/or tray accurately and in a timely manner
• Verify guest satisfaction before leaving the room
• Check accuracy of order before delivering
• Maintain extensive knowledge of food and beverage to assist guests with suggestions and upsell products, including liquors and cocktails
• Complete all side work and preparation of equipment for the continuation of the operation
• Ensure all silver and glasses are wiped and spotless
• Account for all products served on the final bill before presenting it
• Anticipate guest needs and provide excellent service
• Assist guests courteously and efficiently, handling any guest request
• Attend daily pre-meal/communication meetings and monthly department meetings
• Assist the order taker when necessary
• Pick up trays and trolleys in a timely manner
• Perform other duties as assigned by management

Requirements

• Minimum of 2 years of experience in a similar position in a luxury hotel property
• Reading, writing, and oral proficiency in the English language
• Willingness to work a flexible on-call schedule, including weekends and holidays
• Self-motivated and able to motivate others
• Able to work in a high-paced and dynamic operation
• Able to collaborate effectively with colleagues
• Pleasant, friendly, and helpful manner
• Maintain clean and healthy personal hygiene and grooming
• Work in a safe, prudent, and organized manner
• Ability to handle multiple tasks simultaneously
• Excellent communication and organization skills
• Consistently delight and satisfy guests

Pay

The hourly rate of pay for this position is $18.86, plus gratuity.

Benefits

• Learning & Development: Unique learning and development programs tailored to various career stages.
• MOstay: Complimentary nights and attractive rates on rooms worldwide for colleagues and loved ones.
• Health & Colleague Wellness: A variety of health benefits and wellness programs.
• Retirement Plans: Different retirement plans based on length of service and role.
• Meals served while on duty
• Discounted colleague parking available