In-Room Dining Server

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the job posting: It's a long description. There's no explicit headings like "About the role", but we can infer sections: "Main Duties", "General Duties", "Qualifications & Skills". Also there is "About Us...". There's no explicit Pay, Benefits, Schedule. There's mention of schedule: "Flexibility to meet the demands of a 24-hour operation. Due to the nature of the hospitality industry, team members may be required to work varying schedules, including holidays and weekends..." That's schedule info. So we can include a Schedule section. Benefits: Not mentioned. Pay: Not mentioned. So we omit those. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove repeated equal opportunity statements. We need to output only HTML fragment. We need to decide sections: Possibly "About the role" (maybe from introductory paragraph), "Responsibilities" (Main Duties + General Duties), "Qualifications" (Qualifications & Skills), "Schedule". Also maybe "About Us" could be part of About the role? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which are appropriate. We have content: Intro paragraph about Life at Starwood Hotels, mission-driven, etc. That could be "About the role". Then "Main Duties" and "General Duties" combined as Responsibilities. Then "Qualifications & Skills" as Qualifications (maybe also Skills). Then schedule info as Schedule. We must not repeat job title as heading. Not include Job ID. We must not create sections with filler like "commensurate with experience". Not present. We need to format duties as

  • . For responsibilities, we have many bullet-like sentences. We'll convert each sentence or clause into
  • . Must preserve all substantive info; we can break into list items. We need to be careful not to lose details. Let's extract responsibilities from "Main Duties" paragraph and "General Duties" paragraph. Main Duties paragraph: "The In-Room Dining Server works effectively as part of the In Room Dining service team, primarily responsible for, but not limited to, fulfilling guest service needs and completion of all tasks related to prep, set-up, service, bussing, table retrieval, breakdown, and side duties of amenities and In Room Dining Service." We can turn that into a list item. Then General Duties list many sentences. We'll split each sentence into separate
  • . Ensure we keep all details. Let's list them: - Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests. - Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language at all times. - Remain attentive to the needs of all guests, providing them with dependable, punctual and enthusiastic service. - Provide courteous, friendly and efficient service to all internal and external guests. - Thank guests with genuine appreciation. - Consistently conduct oneself in a professional manner at all times and work professionally with colleagues and team leaders with a team minded approach. - Attend pre-shift meetings to learn shift details, including property and guest expectations. - Attend and participate in all required meetings. - Responsible for set-up, delivery, refresh, and presentation of all guest amenities. - Collect and transport all supplies needed for the shift including, but not limited to, silver, china, linen, glassware, condiments, etc. - Set up for deliveries by putting out place settings, arranging table placement, per property standards. - Transport all liquor, wine, beer, soda, juice, condiments, non-food items and glassware to the set-up area. - Prepare and set up tables, back-of-house areas, carts, and stations to ensure execution of daily service. - Set tables according to service standards. - Prepare proper “mise-en-place” (i.e. food side duties included but not limited to slicing fruit or preparing garnishment for beverages or plates). - Answer guest questions from the Hive/Guest Service Team on menu selection and/or ingredients. - Must have complete knowledge of service time, menu, and daily specials. - Record transaction in point of sale system at time of order. - Communicate guest orders and additional meal requirements, menu questions, length of wait, re-fire orders, allergies, dietary needs, product availability and special requests to the kitchen. - Retrieve completed food/beverage orders from kitchen, bar or outlet. - Make drinks according to standard recipes using the proper glassware and garnishment. - Respond to and fulfill any special guest arrangements. - Confirm accuracy of order and deliver items in proper service standard times. - Serve food and beverage to guests. - When serving beverages, abide by all state, federal and local liquor regulations pertaining to serving alcoholic beverages to minors and guests. - Check in with guests to ensure satisfaction with delivered food and beverage. - Present physical and accurate check to guest, process payment and follow cash handling procedures. - Monitor and maintain cleanliness, sanitation and organization of in room dining areas, guest hallways and service landings practicing “clean as you go” while avoiding breaking and reporting all breakage incidents. - Break down and remove any boxes and packaging used to unpack supplies and equipment related to in room dining. - Return any service carts used to transport supplies and equipment to proper location. - Process food and beverage checks for guests as well as accurately close these accounts out. - Responsible for picking up trays and tables from guestrooms, hallways and landings and bus them by removing and separating tableware, dishes, glassware and flatware. - Perform end of shift cleaning and restocking tasks and breakdown of service. - Ensure all tables are properly set and the in room dining area is clean and neat, returning and restocking all food and beverage items, condiments, and supplies to the proper area, prior to checking out with the leader on duty and finishing the shift and departing. - Focus on attention to details when bussing and clearing food & beverage and associated equipment and supplies. - Maintain high standards of food product, portion control, presentation, service, in room dining supply quality, safety and cleanliness. - Follow all cash handling procedures. - Adhere to no solicitation of gratuities policy. - Input real-time work orders via HotSOS and any guest concerns during interaction. - Convey with clarity in HotSOS any and all guest opportunities. - Perform any other reasonable duties as requested by the leadership team. - Identify opportunities to optimize performance and create value by challenging existing processes; encouraging innovation and driving necessary change. - Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind. - Immediate follow-up with a leader is expected. - Establish and maintain open, positive, collaborative, and professional internal and external relationships. - Develop lasting relationships with guests and to secure repeat business. - Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience. - Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. - Ensure compliance with hotel policies, procedures, and standards with self and colleagues. - Ensure uniform and personal appearance are clean and professional. - Maintain confidentiality of proprietary information. - Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars. That's a lot. We'll keep them. Now Qualifications & Skills paragraph: list of abilities. We need to turn each bullet into
  • . Let's extract: - Are organized and proficient at multitasking - Ability to speak effectively before groups of guests or team members and ability to respond to and creatively resolve guest inquiries and complaints. - Ability to read and understand documents such as safety rules, menus, amenity lists, operating and maintenance instructions and procedure manuals. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. - Must be able to write legibly (ie taking orders, tracking). - Ability to learn and work with technology including devices such as computers, iPods and iPads. - Excellent guest service skills. - Ability to follow directions and work in a team environment. - Ability to remain flexible and adaptable. - Must possess a high quality, detailed and service work ethic. - Ability to work in a fast-paced environment. - Ability to follow all food and safety regulations and property standards. - Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture. - Ability to regularly lift and/or move up to 50 pounds. - Carry trays up to 25 pounds with one hand. - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. - While performing the duties of this job, the team member is regularly required to stand; use hands/fingers; to handle, or feel objects, reach with hands and arms, talk, hear, taste & smell. - The team member is frequently required to walk, kneel, or crouch and must possess the ability to stand for long periods (more than 8 hours). - Flexibility to meet the demands of a 24-hour operation. - Due to the nature of the hospitality industry, team members may be required to work varying schedules, including holidays and weekends to accommodate the business and demands of the property. - Food Handling certification (can be obtained during employment) - Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel - This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Some of these are more about schedule etc. But we already have schedule section. We'll keep schedule info separate. We need to avoid duplication: schedule appears twice; we can include schedule section with those statements. Now About the role: Intro paragraph(s) before "Main Duties". Let's capture: "Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!" Also there is "About Us..." later: "As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a