On Call Generalist & Specialty Event Services Technician - Sacramento & Napa

About the role

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you. Join our team in Sacramento, CA, & Napa, CA supporting a growing portfolio of premier hotels and event venues throughout the area.

Responsibilities

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events.
• Follow through on all client requests.
• Look for opportunities to enhance client’s event.
• Maintain accurate client event information within the Company’s business systems.
• Review daily invoices with client and obtain client’s signature on invoice(s).
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and/or damage.
• Ensure all inventory is in good working order and rental condition.
• Ensure any lost, stolen, or damaged equipment is immediately reported to management.
• Make sure all Company occupied areas are clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
• Comply with all Company policies and procedures.
• Other duties as assigned.

Qualifications

• High School Graduate or equivalent
• Prior exposure to audio visual and/or hospitality industry
• Computer proficiency (hardware, software and networking)

Skills

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance

Pay

$23 - $25/hr