On Call Generalist & Specialty Event Services Technician - Massachusettes

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference.

About the role

The On Call Event Services Technician assists with floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment, focusing on delivering unmatched customer service to guests and clients.

Responsibilities

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before events and provide clear instructions on how to operate equipment.
• Provide continued communication with clients to ensure the success of all events.
• Follow through on all client requests and look for opportunities to enhance the client’s event.
• Maintain accurate client event information within the Company’s business systems.
• Review daily invoices with clients and obtain client signatures.
• Comply with all Company security and safety measures.
• Monitor property inventory, ensuring equipment is secure from theft and/or damage.
• Ensure all inventory is in good working order and rental condition.
• Immediately report any lost, stolen, or damaged equipment to management.
• Keep all Company-occupied areas clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills, including audio, video/data, staging, and computer operation and networking.
• Comply with all Company policies and procedures.
• Perform other duties as assigned.

Requirements

• High School Graduate or equivalent.
• Prior exposure to audio visual and/or hospitality industry.
• Computer proficiency (hardware, software, and networking).

Skills

• Strong technical aptitude.
• Good working knowledge of computer hardware and software.
• Planning ability; able to plan and prioritize.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team player orientation.
• Commitment to best-in-class customer service for internal and external stakeholders.
• Professional appearance.

Pay

$25.49 - $70.00 per hour.