On Call Generalist & Specialty Event Services Technician - Massachusettes

About the Company

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference.

About the Role

Join our team in Sacramento, CA, supporting a growing portfolio of premier hotels and event venues throughout the area. As an On-Call Event Services Technician, you’ll have the opportunity to work across a variety of event environments, gain exposure to different hotel properties, production setups, and support everything from corporate meetings to large-scale conferences and special events.

Pay: $23 - $25/hr

Responsibilities

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before the event and provide clear instructions on how to operate equipment.
• Provide continued communication with the client to ensure the success of all events.
• Follow through on all client requests.
• Look for opportunities to enhance the client’s event.
• Maintain accurate client event information within the Company’s business systems.
• Review daily invoices with the client and obtain the client’s signature on invoice(s).
• Comply with all Company security and safety measures.
• Constantly be aware of the property inventory and location of equipment, ensuring inventory is secure from theft and/or damage.
• Ensure all inventory is in good working order and rental condition.
• Immediately report any lost, stolen, or damaged equipment to management.
• Ensure inventory is secure from theft and/or damage.
• Keep all Company-occupied areas clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills, including audio, video/data, staging, and computer operation and networking.
• Comply with all Company policies and procedures.
• Perform other duties as assigned.

Requirements

• High School Graduate or equivalent.
• Prior exposure to audio-visual and/or hospitality industry.
• Computer proficiency (hardware, software, and networking).

Skills & Knowledge

• Strong technical aptitude.
• Good working knowledge of computer hardware and software.
• Planning ability; able to plan and prioritize.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team player orientation.
• Commitment to best-in-class customer service for internal and external stakeholders.
• Professional appearance.