On-Call Frontline Homeless Shelter Staff

About the role

This position is responsible for assisting with the management and operation of the House of Charity services.

Responsibilities

• Ensure that the rules are being observed and that it is a safe environment for patrons, staff, and volunteers.
• Maintain safety and security by monitoring all general access areas.
• Oversee required operations tasks during shift, including overseeing community volunteers as needed and attending the front desk, giving out mail, checking in gear, accepting donations, and answering telephones.
• Make appropriate referrals to relevant social services through regular interactions with clients.
• Assist case management staff in the coordination of services to residents, contact residents’ outside-service providers as necessary.
• Respond to resident complaints and seek solutions that support client success.
• Maintain relevant databases including HOC internal database and CMIS.
• Administer the intake forms needed for statistical and narrative reports required by agency; perform required data entry.
• Perform hourly walks throughout the facility to detect hazards.
• Manage all building operations in the absence of other staff as assigned.
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
• Write significant events involving residents and building operations activities in a daily log; read log daily.
• Perform other relevant duties assigned by supervisor, including but not limited to shelter cleaning, mopping and laundry.

Requirements

• High School Diploma or a General Education Degree.
• Ability to compassionately interact with mentally ill, and those experiencing substance use disorder and homelessness.
• Valid Driver’s License and the ability to drive for work use.
• Successfully pass background check applicable to position.

Skills

• Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled.
• Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software.
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations.
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
• Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to apply common sense understanding to carry out instructions in everyday operations as well as in critical incidents furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Work Environment

The employee will be exposed to various environmental conditions, including noise, heat, cold, strong smells, and potential exposure to secondary smoke, viruses, and other health risks. The client population may include individuals with behavioral health challenges, substance abuse concerns, mental health challenges, unmet medical needs, homelessness, and/or tendencies towards violent behavior.