On-Call Dispatcher

Essential Functions

• Receive emergency calls from the public requesting police or other emergency service; determine nature and location of emergency, determine priority and dispatch emergency units as necessary and in accordance with established procedures.
• Cook up emergency calls and relay information and assistance requests involving other public safety agencies.
• Maintain contact with all units on assignment; maintain status and location of police field units.
• Answer non-emergency and maintenance service calls for assistance.
• Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of documents relating to public safety activities; prepare related reports as requested.
• Monitor alarm switchboard and dispatch assistance as needed.
• Operate a variety of public safety telecommunications equipment; test and inspect equipment as required.
• Enter, update and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information.
• Learn departmental policies and procedures for service requests.
• Learn geographic features and streets within the area served.
• Learn police codes, practices and methods.
• Work under pressure, exercise good judgment and make sound decisions in emergency situations.
• Effectively and courteously deal with the public.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective cooperative working relationships with those contacted in the course of work.

Working Conditions

• Prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily office activities.
• Grasping, repetitive hand movement and finger coordination in preparing statistical reports and data, using a computer keyboard.
• Near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
• The need to lift, drag, and push files, paper and documents weighing up to 25 pounds.

Licenses/Certifications

• Possession of, and continuously throughout employment, a valid California Class "C" Driver’s License or equivalent.
• A typing speed of 40 wpm is required (a typing test will be administered at a later date as part of the recruitment process).

Supplemental Information

• Successful candidates will be required to pass a drug screening, fingerprint screening, physical examination and a background investigation.
• If you were referred to this position by a current Fontana Police Department employee, please use the link below to download the Applicant Referral Form. This form must be completed and submitted to the Human Resources Department at the time that your application is submitted.
• Forms received after the position closes will not be accepted.
• Click here to download the Applicant Referral Form.

Position Details

• This position is part-time, at-will, without benefits, unless required by law.