On-Call Desk Clerk - Bayanihan House

Responsibilities

• Maintains building traffic and communication with tenants, visitors, staff, and vendors.
• Answers phones, takes messages, and makes emergency calls.
• Assists with office tasks including completing work orders, comment cards, visitor violation forms, and other duties.
• Enforces project policies and follows fair housing regulations.
• Writes end of shift reports and incident reports.
• Distributes resident mail daily.
• Completes incident reports for unusual building activity.
• Tests for tuberculosis annually and follows exposure control protocol for bloodborne pathogens.
• Communicates with visitors, checks IDs, signs them in/out, and informs them of visitor policy.
• Keeps the reception area neat.

Requirements

• Experience working with people of various cultural backgrounds, especially those with special needs is a plus.
• Knowledge of federal, state, and local laws and Fair Housing guidelines.
• Ability to read, understand, and communicate fluently in English.
• Good sense of awareness, urgency, and follow procedures to solve problems.
• Working knowledge of E-mail, Microsoft Word, and Excel.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or related field preferred.
• Knowledge of fair housing regulations and ability to enforce them.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency with Microsoft Office.

Benefits

• Medical, dental, and vision care; preventative medical care paid at 100%.
• Vacation leave of up to ten days per year in the first year.
• Up to 80 hours of sick time per year.
• Flexible Spending Accounts for Health Care and Dependent Care.
• Company-paid Life AD&D, Long Term Disability.
• Free, confidential counseling through Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $100 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).

Pay

• Salary range: $15.00 - $18.00 per hour.

Schedule

• Full-time position available.

Company Information

The John Stewart Company is a full-service housing management, development, and consulting organization established in 1978. We are dedicated to providing high-quality service in the affordable housing sector, enriching the lives of our residents and employees, and delivering our services cost-effectively, efficiently, and with the highest levels of professionalism, compassion, integrity, and respect.