Front Desk Clerk - On-Call

Responsibilities

• Warmly greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• Knowingly respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
• Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
• Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
• Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
• Aid guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
• Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
• Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
• Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

Qualifications

This position requires a high school diploma or equivalent. Previous experience in a hotel front desk or similar customer service role is preferred. Strong interpersonal skills, excellent communication abilities, and the ability to handle multiple tasks simultaneously are essential. Proficiency in Microsoft Office applications is required. Knowledge of hotel operations and procedures is beneficial.