On-Call Customer Service (Biometric Enrollment) Specialist

About the role

As an On‑Call Customer Service (Biometric Enrollment) Specialist, you’ll play an important role in welcoming and assisting individuals pursuing legal immigration to the United States. Working at the USCIS Application Support Center office, you’ll greet applicants with patience and care and guide them through their biometrics appointment – a process that includes identity verification and biometric capture. Amentum provides all required job training for qualified candidates. Join a team of professionals that takes pride in treating every visitor with respect and compassion while carrying out meaningful work for the community.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing interior and exterior crowd control and assisting staff in enforcing ASC rules and policies.
• Provide front‑line customer service as representatives of Amentum and on behalf of the United States Government.
• Deliver the highest level of customer service: work with the public, display a cheerful and inviting demeanor, smile, manage applicants with sensitivity and courtesy, and treat each applicant with respect.
• Safeguard areas where Personal Identifiable Information (PII) is vulnerable, including applicant paperwork, identifications, electronic biometric data, and reports.
• Perform quality biometrics processing: capture electronic fingerprints, photographs, and signatures within established program‑wide processing times.
• Screen applicants entering the facility to verify a valid appointment notice and identification for entry.
• Utilize crowd‑control barriers (stanchions or rails) to ensure a safe and organized entry.
• Visually inspect applicants and their belongings prior to allowing entry.
• During national pandemics or other health crises, ask applicants about illness status and decline entry when required by customer policy.
• Conduct periodic facility checks (interior and exterior) and report concerns to the Site Supervisor.
• Assist the Site Supervisor and/or government Immigration Service Officer in contacting local law enforcement or first responders when necessary.
• Manage and accurately complete administrative paperwork: track processing times, reconcile biometrics captured, maintain visitor control logs for non‑applicants, sign off on facility checks, and perform other administrative duties as needed.

Requirements

• Ability to obtain and maintain facility credentials/authorization (U.S. citizenship required for this work location).
• High School Diploma or GED.
• Ability to speak and write in English.
• Ability to stand upright for the scheduled shift duration, excluding meals and breaks.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work in a high‑paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of the biometrics training provided by Amentum and certification within sixty (60) days.

Qualifications

• Ability to speak a foreign language (preferred).

Benefits

• Retirement savings plan