Customer Service (Biometric Enrollment) Specialist - On Call

About the Role

As a Customer Service (Biometric Enrollment) Specialist, you’ll play an important role in welcoming and assisting individuals pursuing legal immigration to the United States. Working at the USCIS Application Support Center office, you’ll greet applicants with patience and care and guide them through their biometrics appointment – a process that includes identity verification and biometric capture. Amentum provides all required job training for qualified candidates. Join a team of professionals that takes pride in treating every visitor with respect and compassion while carrying out meaningful work for the community!

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
• Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.
• Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
• Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
• Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to allowing entry into the facility.
• During national pandemics or other health crises, ask applicants about their health status and decline entry if necessary per customer requirements.
• Conduct periodic facility checks (both interior and exterior) and report any concerns to the Site Supervisor.
• Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
• Manage and complete administrative paperwork accurately, including tracking processing times, reconciling biometrics data, maintaining visitor logs, and signing off on facility checks.

Qualifications

• Must be a U.S. citizen to obtain and maintain facility credentials/authorization.
• High School Diploma or equivalent.
• Proficiency in speaking and writing English.
• Ability to stand for the duration of scheduled shifts, excluding meals and breaks.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work in a fast-paced environment with the public.
• Basic computer skills and typing ability.
• Successful completion of biometrics training and certification within sixty days.

Desired Skills

• Ability to speak a foreign language.

Pay

$21.15/hr (Union position)

Schedule

This is a Casual On-Call position. On-Call employees are expected to be available Monday through Friday from 7:45 am to 4:15 pm for substitute coverage as needed. Hours are not guaranteed, and employees are on an “as-needed” basis.

Benefits

• 401(k) retirement plan
• Employee Assistance Program (EAP)
• Accrual of 1 hour of sick leave for every 30 hours worked, up to 56 hours per year
• Prorated holiday and vacation pay for On-Call employees
• Health and Welfare (H&W) dollars to offset benefit costs, with any remaining funds cashed out periodically

Note: Benefits may vary based on employment type, location, and applicable agreements.