Customer Service (Biometric Enrollment) Specialist - On Call

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must remove boilerplate, navigation, legal, EEO, etc. Keep substantive info. Let's parse the posting. Key info: - Title: Customer Service (Biometric Enrollment) Specialist (but we don't repeat as heading) - Role description: welcoming and assisting individuals pursuing legal immigration to the United States. Working at USCIS Application Support Center office, greet applicants with patience and care and guide them through biometrics appointment – identity verification and biometric capture. Amentum provides all required job training for qualified candidates. Join a team of professionals that takes pride in treating every visitor with respect and compassion while carrying out meaningful work for the community! - Compensation: $19.47 (SCA position) hourly, overtime-eligible, under Service Contract Act. Health and welfare payment may be eligible, amount varies based on fringe benefits selected. - Benefits: On call employees eligible for retirement savings plan (401k) and Employee Assistance Program (EAP). Also later Benefits Overview: health, dental, vision insurance, paid time off and holidays, retirement benefits (including 401(k) matching), educational reimbursement, parental leave, employee stock purchase plan, tax-saving options, disability and life insurance, pet insurance. Note: Benefits may vary based on employment type, location, applicable agreements. Positions governed by CBA, SCA, etc may include different provisions. - Schedule: This is not a regular FT or PT; it's a Casual On-Call position. On Call employees expected to be available all five days, Monday through Friday from 7:45am to 4:15pm for substitute coverage as needed. Not guaranteed hours, as needed basis. Must meet availability. Not guaranteed steady income. - Primary Responsibilities: list many duties. - Highlights of Responsibilities: more detail. - Required Qualifications: Must be able to obtain and maintain facility credentials/authorization. US Citizenship required for facility credentials/authorization at this work location. High School Diploma or equivalent. Must be able to speak and write in English. Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks. Ability to hold and grasp applicant’s hands to obtain quality fingerprints. Ability to work in a high paced environment with the public. Ability to type and use basic computer skills. Successful completion of the biometrics training and become certified within sixty days. - Desired Skills: Ability to speak a foreign language. - Compensation Details: $19.47/hr (repeated). Also note about compensation range etc. - Benefits Overview: list. - Original Posting date etc (metadata) - we can drop. - EEO boilerplate - drop. - Application instructions - none explicit. We need to produce sections: About the role (maybe a paragraph summarizing role), Responsibilities (list), Requirements (maybe combine qualifications?), Qualifications (maybe separate?), Skills (desired), Benefits, Pay, Schedule. We must not repeat job title as heading. We must not include placeholder text like "commensurate with experience". We have actual specifics. We need to decide which sections to include. We have content for About the role: yes. Responsibilities: yes (list). Requirements: maybe we can treat Required Qualifications as Requirements. Or we could have Requirements and Qualifications separate but we have only one set. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can include both Requirements and Qualifications if we have distinct content. We have Required Qualifications (list). Could also have Desired Skills as Skills. Could treat Requirements as the mandatory qualifications (US citizenship, HS diploma, etc). Qualifications could be maybe the same? But we might combine them into one section to avoid thin sections. The instruction: Prefer a few substantive sections over many thin ones. So we could combine Requirements and Qualifications into one section, maybe label as Requirements (or Qualifications). But we need to follow the allowed headings; we can choose to include only those with real content. So we could include Requirements (covering mandatory qualifications) and Skills (desired). Could also include Qualifications if we have separate content like "Successful completion of the biometrics training and become certified within sixty days." That's also a qualification. Might be okay to put all under Requirements. But we have also "Desired Skills: Ability to speak a foreign language." That's Skills. Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. We must not include headings with filler. Ensure each has substantive content. Now craft HTML. We'll use

for each heading. Inside each, we can have

for prose,

• for lists. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can condense into lists but must not lose detail. However we must not omit any substantive info. That's tricky: we need to keep all details. But we can rephrase as long as we keep the meaning. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we cannot omit any detail. We need to include everything substantive. That means we need to include all responsibilities, qualifications, etc. We can put them in lists but must keep each point. We need to be careful not to drop any detail like "Amentum provides all required job training for qualified candidates." etc. Let's extract all substantive sentences. I'll copy the posting and extract. Original text: "As a Customer Service (Biometric Enrollment) Specialist you’ll play an important role in welcoming and assisting individuals pursuing legal immigration to the United States. Working at the USCIS Application Support Center office, you’ll greet applicants with patience and care and guide them through their biometrics appointment – a process that includes identity verification and biometric capture. Amentum provides all required job training for qualified candidates. Join a team of professionals that takes pride in treating every visitor with respect and compassion while carrying out meaningful work for the community! Compensation: $19.47 (SCA position) This is an hourly, overtime-eligible position that falls under the Service Contract Act (SCA). In accordance with the Health and Welfare provisions of the SCA, and in addition to your base hourly rate, you may be eligible to receive an additional health and welfare payment for each hour you work to ensure compliance with the minimums set forth by the act. The amount you are entitled to receive will vary depending upon the fringe benefits you select now and in the future. Benefits: On call employees are eligible for retirement savings plan (401k) and the Employee Assistance Program (EAP). This is not a regular Full Time or regular Part Time position; it is a Casual On-Call position. On Call (causal) employees are expected to be available all five days, Monday through Friday from the hours of 7:45am to 4:15pm for substitute coverage as needed at the site. All efforts are made to notify On-Call personnel in advance of the site on call needs, however, occasionally employees are notified the night before or day of. Interested candidates must meet this availability. In this position, hours are not guaranteed, and employees are on a “as needed” basis so a steady income stream cannot be guaranteed. The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income and for those who still want to be active in a work environment without a committed schedule. Primary Responsibilities are: Complete biometrics registration for applicants seeking legal immigration to the United States. Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs. Provide front-line customer service as representatives of Amentum and on behalf of the United States Government. Highlights of Responsibilities: It is expected that providing applicants with the highest level of customer service is primary in all responsibilities. This position must be able to work with the public, display a cheerful and inviting demeanor, smile, manage the applicants with sensitivity, courtesy and ensure the applicant is treated with respect as a customer of the USCIS ASC. Further, personnel must safeguard all areas where Personal Identifiable Information (PII) is vulnerable such as applicant’s paperwork and identifications, electronic biometric data and reports. Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times. Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC. Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility. Visually inspect applicants and their belongings prior to allowing entry into the facility. During national pandemics or other health crisis, applicants may be asked questions about their status of illness and may be declined entry to the ASC per customer requirements. Conducting periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage. Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary. Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. Required Qualifications: Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location. A High School Diploma or equivalent. Must be able to speak and write in English. Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks. Ability to hold and grasp applicant’s hands to obtain quality fingerprints. Ability to work in a high paced environment with the public. Ability to type and use basic computer skills. Successful completion of the biometrics training and become certified within sixty days. Desired Skills: Ability to speak a foreign language. *H&W monies are used to pay for the employer costs of benefits. Any remaining monies after all applicable deductions will be cashed out on a 1 pay period lag* Compensation Details: $19.47/hr The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. Benefits Overview: Our health and welfare benefits are designed to support you and your priorities. Offerings include: Health, dental, and vision insurancePaid time off and holidaysRetirement benefits (including 401(k) matching)Educational reimbursementParental leaveEmployee stock purchase planTax-saving optionsDisability and life insurancePet insurance Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits. Original Posting: 09/25/2026 - Until Filled Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. 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