Customer Service (Biometric Enrollment) Specialist - On Call

We need to output only HTML fragment, using

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Include a section only when posting has real, specific content for it—never emit heading followed by filler/placeholder text like "commensurate with experience", "not specified", "N/A", "varies", "TBD". Never create Pay/Schedule/Benefits sections unless posting actually states them. Prefer few substantive sections over many thin ones. We need to parse the posting for substantive content. Let's extract: - About the role: description of role: "As a Customer Service (Biometric Enrollment) Specialist you’ll play an important role in welcoming and assisting individuals pursuing legal immigration to the United States. Working at the USCIS Application Support Center office, you’ll greet applicants with patience and care and guide them through their biometrics appointment – a process that includes identity verification and biometric capture. Amentum provides all required job training for qualified candidates. Join a team of professionals that takes pride in treating every visitor with respect and compassion while carrying out meaningful work for the community!" - Compensation: "$22.86 (SCA position) This is an hourly, overtime-eligible position that falls under the Service Contract Act (SCA). In accordance with the Health and Welfare provisions of the SCA, and in addition to your base hourly rate, you may be eligible to receive an additional health and welfare payment for each hour you work to ensure compliance with the minimums set forth by the act. The amount you are entitled to receive will vary depending upon the fringe benefits you select now and in the future." - Benefits: "On call employees are eligible for retirement savings plan (401k) and the Employee Assistance Program (EAP). This is not a regular Full Time or regular Part Time position; it is a Casual On-Call position. On Call (causal) employees are expected to be available all five days, Monday through Friday from the hours of 7:45am to 4:15pm for substitute coverage as needed at the site. All efforts are made to notify On-Call personnel in advance of the site on call needs, however, occasionally employees are notified the night before or day of. Interested candidates must meet this availability. In this position, hours are not guaranteed, and employees are on a “as needed” basis so a steady income stream cannot be guaranteed. The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income and for those who still want to be active in a work environment without a committed schedule." - Primary Responsibilities: list of duties. Then "Highlights of Responsibilities:" with more details. - Required Qualifications: list. - Desired Skills: ability to speak a foreign language. - Compensation Details: "$19.59 The compensation range or hourly rate listed for this position is provided as a good-faith estimate..." This seems contradictory: earlier $22.86, then $19.59. Might be confusion. We need to preserve all substantive info; we cannot invent or summarize away detail. We need to include both? The posting includes two compensation numbers: $22.86 (SCA position) and then later "Compensation Details: $19.59". Also note about health and welfare payment variable. We need to decide sections: About the role, Responsibilities, Requirements (maybe combine Required Qualifications and Desired Skills?), Benefits, Pay, Schedule. We need to avoid filler like "commensurate with experience". The posting includes specifics: compensation numbers, schedule expectations, benefits list. We need to ensure we don't create sections with placeholder text. For Pay, we have actual numbers: $22.86 base, plus possible H&W variable, and also $19.59 as compensation range? Might be confusing but we can include both as statements. Schedule: The posting says On Call employees expected to be available Monday-Friday 7:45am-4:15pm for substitute coverage as needed; hours not guaranteed; as needed basis. That's specific enough for a Schedule section. Benefits: On call employees eligible for retirement savings plan (401k) and Employee Assistance Program (EAP). Also later "Benefits Overview: Our health and welfare benefits are designed to support you and your priorities. Offerings include: Health, dental, and vision insurance Paid time off and holidays Retirement benefits (including 401(k) matching) Educational reimbursement Parental leave Employee stock purchase plan Tax-saving options Disability and life insurance Pet insurance Note: Benefits may vary based on employment type, location, and applicable agreements." This is a benefits overview. So we have benefits content. Thus we can have sections: About the role, Responsibilities, Requirements (maybe combine Required Qualifications and Desired Skills), Benefits, Pay, Schedule. We need to use

  for each section heading. Inside sections, use

  for prose,

  • for lists. We must not repeat job title as heading. So no heading like "Customer Service (Biometric Enrollment) Specialist". Good. We must not put Job ID/requisition numbers as headings. There's none. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we need to strip out the EEO paragraph at end, also "Original Posting: 09/25/2026 - Until Filled ..." etc. Also "Learn more about your rights under Federal laws..." etc. Also "Amentum anticipates this job requisition will remain open..." etc. Also "Positions governed by a Collective Bargaining Agreement..." etc. Also "Note: Benefits may vary based on employment type..." maybe keep as part of benefits? It's not boilerplate; it's a note about benefits variability. Might be okay to keep as part of benefits section. We need to preserve all substantive information; do not invent or summarize away detail. Let's extract substantive content piece by piece. **About the role** (first paragraph): "As a Customer Service (Biometric Enrollment) Specialist you’ll play an important role in welcoming and assisting individuals pursuing legal immigration to the United States. Working at the USCIS Application Support Center office, you’ll greet applicants with patience and care and guide them through their biometrics appointment – a process that includes identity verification and biometric capture. Amentum provides all required job training for qualified candidates. Join a team of professionals that takes pride in treating every visitor with respect and compassion while carrying out meaningful work for the community!" We can keep that as prose. **Responsibilities**: We have "Primary Responsibilities are:" then list: - Complete biometrics registration for applicants seeking legal immigration to the United States. - Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs. - Provide front-line customer service as representatives of Amentum and on behalf of the United States Government. Then "Highlights of Responsibilities:" with more details: - It is expected that providing applicants with the highest level of customer service is primary in all responsibilities. - This position must be able to work with the public, display a cheerful and inviting demeanor, smile, manage the applicants with sensitivity, courtesy and ensure the applicant is treated with respect as a customer of the USCIS ASC. - Further, personnel must safeguard all areas where Personal Identifiable Information (PII) is vulnerable such as applicant’s paperwork and identifications, electronic biometric data and reports. - Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times. - Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC. - Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility. - Visually inspect applicants and their belongings prior to allowing entry into the facility. - During national pandemics or other health crisis, applicants may be asked questions about their status of illness and may be declined entry to the ASC per customer requirements. - Conducting periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage. - Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary. - Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. We can combine these into a single list under Responsibilities. **Requirements**: Could be "Required Qualifications" and "Desired Skills". We'll make a Requirements section that includes both required qualifications and desired skills? The instruction says use headings: Requirements, Qualifications, Skills. But we can choose only those with real content. We have Required Qualifications and Desired Skills. Could split into Qualifications and Skills sections. But we need to avoid thin sections. Perhaps combine into one Requirements section that includes both required and desired. However the instruction list includes Qualifications and Skills as separate possible headings. We could make Qualifications for required qualifications, Skills for desired skills. That would be two sections, each with content. That's okay if they have substantive content. Not thin? Let's see. Required Qualifications content: - Must be able to obtain and maintain facility credentials/authorization. - Note: US Citizenship is required for facility credentials/authorization at this work location. - A High School Diploma or equivalent. - Must be able to speak and write in English. - Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks. - Ability to hold and grasp applicant’s hands to obtain quality fingerprints. - Ability to work in a high paced environment with the public. - Ability to type and use basic computer skills. - Successful completion of the biometrics training and become certified within sixty days. Desired Skills: - Ability to speak a foreign language. Thus we can have Qualifications section with list of required qualifications, and Skills section with desired skill. **Benefits**: We have two benefits descriptions: first short: "On call employees are eligible for retirement savings plan (401k) and the Employee Assistance Program (EAP)." Then later a longer Benefits Overview list. We should combine them, preserving all details. So Benefits section will include: - On call employees eligible for retirement savings plan (401k) and Employee Assistance Program (EAP). - Health, dental, and vision insurance - Paid time off and holidays - Retirement benefits (including 401(k) matching) - Educational reimbursement - Parental leave - Employee stock purchase plan - Tax-saving options - Disability and life insurance - Pet insurance - Note: Benefits may vary based on employment type, location, and applicable agreements. Also note about H&W monies: "*H&W monies are used to pay for the employer costs of benefits. Any remaining monies after all applicable deductions will be cashed out on a 1 pay period lag*". That's more about compensation/benefits; could be included in Pay or Benefits. Probably belongs to Pay section as it's about compensation details. We'll keep it under Pay. **Pay**: We have compensation details: - Compensation: $22.86 (SCA position) This is an hourly, overtime-eligible position that falls under the Service Contract Act (SCA). In accordance with the Health and Welfare provisions of the SCA, and in addition to your base hourly rate, you may be eligible to receive an additional health and welfare payment for each hour you work to ensure compliance with the minimums set forth by the act. The amount you are entitled to receive will vary depending upon the fringe benefits you select