On Call Behavioral Health Technician Pendleton Place

About the role

The Pendleton Place Behavioral Health Technician provides ongoing assistance to clients while maintaining a safe and therapeutic work environment. The technician assists clients in meeting daily basic needs for health and safety, supports treatment objectives directed by the housing team, greets and directs residents, visitors, and partnering agencies, and supports the agency’s mission with high‑level customer service.

Responsibilities

• Ensure positive customer relations through courteous interactions with all individuals entering the building.
• Greet individuals, assess their needs, and connect them with appropriate staff or assist directly.
• Monitor lobby activity, act as a liaison between staff and clients, and respond firmly and respectfully to agitation or inappropriate behavior, contacting the assigned team as needed.
• De‑escalate residents and guests when necessary.
• Buzz clients and visitors in and out, sign visitors in and out, and monitor the banned‑list.
• Answer incoming phone lines, route calls professionally, take accurate messages, and connect callers to the agency voicemail system per procedure.
• Provide administrative support to the Pendleton Place Manager, including calendar management, email triage, meeting preparation (scheduling participants, rooms, agendas, handouts), and supply requisitions.
• Maintain a neat lobby, reception area, copy room, staff lounge, and interview/group rooms.
• Monitor clients according to assigned observation levels, assist in maintaining a clean environment, and help maintain inventory of food and non‑food items.
• Complete required electronic and paper charting, documentation, and data entry in accordance with KMHS guidelines.
• Participate in clinical activities such as ongoing observation and assessment of client mental status, follow behavioral protocols, and complete related paperwork (tracking sheets, other forms).
• Attend all mandatory training on time and keep required documentation (e.g., food handler’s permit) current.
• Perform any other duties assigned by a supervisor that are appropriate to the position.

Qualifications

• Entry‑level experience (no prior related work experience required).
• Valid Washington Food Handler card.
• High School Diploma or GED (required).
• Preferred: Minimum two years of job‑related experience working with clients with severe and persistent mental illness.
• Preferred: Valid driver’s license with an acceptable motor vehicle report.
• Ability to work well with children and families.

Performance Requirements

• Knowledge: Verbal de‑escalation techniques (MPAC/CPI training), basic knowledge of medical records, information systems, and HR procedures.
• Skills: Establishing and maintaining effective relationships with employees, clients, organizations, and the public; clear and concise communication; proficient handling of busy phone lines; strong organizational abilities to prioritize varied assignments; proficiency in Microsoft Word, Excel, PowerPoint, and other Office applications.
• Abilities: Work cooperatively as a team member; interact with the public both in person and by phone; maintain composure in emergencies; operate personal computer, fax, printer, and copier proficiently; work independently when required.

Equipment Operated

• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment

• Frequent mobility and/or extended periods of sitting.

Physical Requirements

• Standing, sitting, using hands and fingers, reaching with hands and arms, ascending and descending stairs.
• Talking or listening, and lifting up to 50 pounds.
• Peripheral vision required.

Pay

Hiring Range: $22.90 – $28.05 per hour