On-Call Banquet Server-Hilton Denver City Center

About the role

Hilton Denver City Center seeks a Food Service Associate to provide prompt and courteous food service to guests. This position involves setting up, serving, and breaking down assigned functions safely and efficiently.

Responsibilities

• Set tables in assigned area correctly and uniformly
• Keep station neat and clean while servicing guests per established policies and procedures
• Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment
• Assist Lead Banquet Server in setting up/breaking down buffet or other special food service tables and equipment
• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage
• Complete assigned sidework
• Remain attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards at all times

Requirements

• High school education or equivalent
• Previous experience in similar position of 3 months or longer
• Basic knowledge of customer service principles, food service function, and restaurant and kitchen operations

Physical Demands

• Lifting trays, dish racks, glass racks, etc. 20 - 40 lbs.
• Pushing carts, Queen Marys, hotbox, portable bar 50 - 100 lbs.
• Carrying trays, dish racks, glass racks, etc. using both hands at 20 - 40 lbs.
• Must be able to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Bending/kneeling
• Mobility
• Continuous standing required to service guest functions; 100% of the time scheduled.
• Climbing approximately 12 steps 20% of 8 hours.
• No driving required.
• Moderate comprehension and literacy to read use records and all special requests.
• Able to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

• Physically strenuous prolonged standing, walking, lifting and carrying throughout entire shift
• In 95% indoor environment
• Going in the freezer temperatures can be -10 degrees

Pay

USD $24.00 - USD $24.00 /Hr.

Schedule

Flexible shifts to consist of mornings, afternoons, evenings, weekends, and holidays.