Server-Hilton Denver City Center

About the role

The Restaurant Server position at Hilton Denver City Center is a dynamic opportunity for someone who enjoys interacting with people and wants to grow their career in hospitality. Located in the heart of downtown Denver, this position offers a unique blend of service excellence and community engagement.

Responsibilities

• Greet and take food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remain attentive to customers throughout the dining experience, adhering to or exceeding service standards.
• Complete restocking and cleaning duties by performing opening and closing sidework as instructed.
• Maintain cleanliness standards in the restaurant, waitstation, and kitchen service area.
• Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
• Control allocated guest checks by following established check-use procedures and legibly documenting all required information.
• Receive proper payment from guests and ensure accuracy of guest check and method of payment.
• Attend all pre-meal and departmental meetings in person.
• Respond to customer inquiries and comments in person and on phone, providing timely and knowledgeable information.
• Present a clean and professional appearance at all times.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Perform other duties as assigned, requested, or deemed necessary by management.

Requirements

• High school education or equivalent.
• Previous experience in similar position of 3 months or longer.

Qualifications

• Basic knowledge of customer service principles, the food server function, and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluency in oral and written English.
• Vision ability to clearly see detailed guest checks, computer print outs, written instructions, and to observe the entire restaurant in dimly lit conditions.
• Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Skills

• Ability to lift up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Continuous standing during preparation, during service hours, or during expediting.
• Moderate hearing to hear customers, supervisors, and communicate with other staff.
• Able to perform multiple tasks at one time, follow verbal and written instructions, and communicate both verbally and in writing.
• Excellent vision to see that product is prepared appropriately.
• Moderate comprehension and literacy to read use records and all special requests.
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Benefits

• Employee Referral Program - $500 to $1000 based on position!
• Free Monthly RTD EcoPass - Full time Only
• Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!
• Company-paid short-term disability
• Paid FMLA leave for up to a period of 12 weeks
• Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants
• Medical, Dental, Vision, 401K & Flex Spending Account (FT Employees)
• Paid time off for Vacation, Sick days and Holidays (FT Employees)
• A fun work environment that encourages individuality, recognition, growth & development

Pay

USD $16.27 - USD $16.27 /Hr.

Schedule

Shifts vary based on operational needs.