Omnichannel Solutions Product Manager - Payments - Vice President

Job Responsibilities

• Leverages technical expertise to configure and modify products and solutions for complex client use cases.
• Supports Sales in solutioning and managing deal stages for pricing, pipeline planning, and account planning.
• Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions.
• Identifies and defines development requirements for product design enhancements based on client feedback.
• Provides thought leadership on emerging and innovative omnichannel payment opportunities.
• Drives discovery and solutioning efforts with merchants and stakeholders to uncover pain points, needs, and opportunities.
• Develops solution options and recommendations based on customer needs and existing features.
• Synthesizes qualified customer insights into clear, actionable product requirements.
• Collaborates with product teams to ensure solutions address real merchant needs and deliver measurable value.

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise working across a related broad set of products.
• Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain.
• Experience supporting Sales in pricing, pipeline planning, and account planning.
• Experience working with clients in a technology field and interfacing with engineers.
• Demonstrated thought leadership in omnichannel payments, with a track record of influencing strategy and driving innovation.
• Extensive experience conducting client discovery and solutioning for merchant payment needs.
• Prior experience translating complex customer insights into actionable product requirements.
• Deep understanding of physical and digital merchant payment ecosystems, including payment gateways and integration best practices.
• Experience engaging directly with merchants to understand their business and payment challenges.
• Advanced knowledge of product development, solution design, and data analytics.
• Ability to lead workshops, discovery, and solutioning conversations to uncover opportunities and inform solution design.
• Willingness to travel up to 25% or more, as required by business needs.

Preferred Qualifications, Capabilities, And Skills

• Extensive in-store Card Present and omnichannel Payments knowledge.
• Demonstrated prior experience working in a highly matrixed, complex organization.
• Experience managing Gift/Stored Value and Private Label card integrations.
• Experience working with Local Payment Methods and Alternative Payment Methods.
• Point of Sale experience.
• Strong proven customer engagement experience.