OMEGA Luxury Timepieces - Customer Service Representative - Fifth Avenue

About the role

The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position is a first point of contact with customers and their concerns related to service and repair orders status.

Responsibilities

• Research and respond to customer inquiries in person, phone and e-mail
• Issue repair estimates and provide customer with repair process related information
• Responsible for timely completion of watch service/repair process through management of the repairs
• Process repair aging report
• Review and update customer records on computerized data base, CIS system
• Maintain parts inventory and its replenishment
• Perform due diligence on customer inquiries through oral and written communication
• Assure the highest level of customer satisfaction including timely and adequate follow up process
• Familiarize self with CRM and perform customer relationship management functions
• Drive business through CRM initiatives

Qualifications

• Outstanding organizational and follow up skills
• Minimum of 2 years experience in a customer service role
• Excellent verbal and written communication skills
• Strong analytical and retail mathematical skills preferred
• Proficient in Excel, Word and Power Point
• Able to multitask
• Expertise in SAP operating system, helpful

Benefits

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 PTO days per year, 23 PTO after 5 years
• 7 days per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance
• Employee product discount
• Transitchek Program – Save money on commuting to work and/or parking with up to $270 pre-tax dollars per month
• Internal transfer and growth potential
• $500 Employee Referral Bonuses
• Free parking (if applicable)

Pay

$21 - $25.50 per hour + Bonus