Ombudsman/Elder Abuse Outreach Specialist
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content. We have job description: "Nature and Variety of Work" intro paragraph. Then "About The Position" (role description). Then "About The Agency". Then "Examples of Work" (list of duties). Then "Qualifications" (minimum and preferred). Then "Additional Information" includes salary range transparency, tentative interview dates, job location, conditions of employment, etc. Also "Applicant Limit Notice" etc. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove "Applicant Limit Notice"? That's not boilerplate but maybe considered meta; but it's substantive? It's about application limit; maybe we can keep as a short paragraph? The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." Applicant limit notice is metadata; we could fold into a short p or drop. Probably drop as not essential. Also "This position is (PART TIME) limited term grant funded (LTGF)." That's substantive about employment type; could be included in a paragraph. We need sections: About the role (maybe combine About The Position and About The Agency?). Could have About the role heading with description of role and agency. Responsibilities: from Examples of Work (list). Requirements/Qualifications: from Qualifications (minimum and preferred). Skills: maybe from qualifications (communication etc). Benefits: The posting says "This position does offer limited benefits." Also "limited benefits" mentioned. Also maybe mention "limited term grant funded". Benefits section only if actual benefits described. It says limited benefits, but not specifics. Should we include Benefits section? The rule: never create Benefits sections unless the posting actually states them. It states "This position does offer limited benefits." That's a statement but no detail. Is that enough? It's vague but it's a statement. Might be considered real content. However they also say "prefer a few substantive sections over many thin ones." Benefits section with just "limited benefits" might be thin. Could combine into About the role? Probably better to omit Benefits section because it's not substantive detail. Pay: Salary Range Transparency: they give salary range? Actually they say "Salary Range Transparency: The salary range listed in this announcement reflects the anticipated offer range for this position." But they didn't actually list the range. No numbers. So we cannot create Pay section because no actual range. Schedule: they mention PART TIME limited term grant funded. That's schedule info (part-time). Could create Schedule section with that detail. But rule: never create Schedule sections unless posting actually states them. It does state PART TIME. So we can include Schedule. We need to preserve all substantive information. So we need to include the intro paragraph about nature and variety of work, about the agency, etc. We'll structure:
About the role
... combine Nature and Variety of Work + About The Position + About The Agency maybe.
Responsibilities
- ... each duty from Examples of Work.
Qualifications
Minimum Qualifications: ...
Preferred Qualifications: ...
Maybe also Skills: but we can embed communication skills within Qualifications. Schedule:Schedule
Part‑time, limited‑term grant‑funded position.
We should not include Pay, Benefits. We need to remove duplicated lines, boilerplate like EEO, etc. Also remove "Applicant Limit Notice", "Tentative Interview Dates", "Job Location", "Conditions of Employment", "Eligibility to Work", "INTERNAL APPLICANTS", etc. Those are metadata or application instructions; we should drop them per instruction: remove application instructions, duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The interview dates, location, conditions of employment are likely considered application instructions or metadata; we should drop them. The instruction says "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a shortor drop it." So we could fold minor metadata like location into a short p, but maybe better to drop as not essential. However we need to preserve ALL substantive information. Is location substantive? Possibly yes, as it's where job is located. But the instruction says to drop minor metadata; location might be considered minor? Not sure. Usually location is important. But they said "fold minor metadata into a short
or drop it." Location could be considered minor metadata; we could include a short p under About the role maybe. However they also said "Prefer a few substantive sections over many thin ones." So maybe we can include location in a short p within About the role. Similarly, salary range transparency: they didn't give actual range, so we cannot include Pay. But we could note that salary range is provided but not specified? That would be "not specified" which we must not include. So we drop. Tentative interview dates: that's application instruction; drop. Conditions of employment: maybe drop as boilerplate. Eligibility to work: drop. Internal applicants: drop. EEO statement: drop. Thus final HTML includes About the role, Responsibilities, Qualifications, Schedule. Let's extract content. Nature and Variety of Work paragraph: "Come join our team Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life." We can keep that. About The Position: "This is senior level professional work whereby the incumbent serves as an Ombudsman/Elder Abuse Specialist, responsible for advocating/protecting the rights of long-term care residents to include nursing homes and assisted living facilities. This professional level of work requires the completion of the Maryland State Ombudsman certification training in the areas of community liaison, development, advocacy and/or social services for long term care client populations. The primary role of the long-term care ombudsman is to serve as a resident advocate. Ombudsman are charged with serving as the residents’ advocate in response to both individual complaints, as well as advocating for the concerns and well-being of all long-term care residents. The incumbent is led by the Program Coordinator and supervised by the Unit Manager." About The Agency: "The Department of Family Services improves the quality of life and overall well-being of the communities by providing information, assistance and referrals, as well as promoting and developing high quality, innovative programs that educate, empower, respect choice and preserve dignity. The department is responsible for providing assistance to some of the County’s most vulnerable citizens – children, families, victims of domestic violence, people with intellectual and developmental disabilities, veterans, and seniors. The department is comprised of three divisions that serve the aging and disabled, victims of domestic violence, as well as children, youth and families in need of support and resources." We can combine these into About the role paragraph(s). Maybe two
elements. Responsibilities: from Examples of Work list. Let's extract each bullet: - Ombudsman Specialist handles the day-to-day functions of their assigned long-term care facilities to provide advocacy to residents through in-person visits, virtual visits, telephone calls and/or meetings from interested parties while maintaining compliance with federal, state and local policies, mandates an program requirements. - Advocacy for residents is performed through established liaisons with facility nursing, activity, dietary and administrative staff. - Uses a developed complaint intake system to record, track and resolve complaints. - Assist the Ombudsman Program Coordinator with the recruitment, training, support, and maintenance of the Program’s volunteers through monthly meeting, educational opportunities, outreach events and training programs. - Assist in the advocacy and education of long-term residents and their families to promote the knowledge and skills needed to access the long-term care system and on the topic of Resident/Patient’s Bill of Rights. - Assist in developing and/or maintaining Family/Resident Councils in assigned long-term care facilities. - Attend meetings when requested or required. - Provide public educational outreach to the community and training to professionals, through public speaking engagements and developed printed materials. - Conduct a minimum of two outreach/public speaking engagements annually. - Develop and implement appropriate Resident Rights training programs at assigned long-term care facilities for facility staff. - Willingly performs other tasks and duties assigned, which may not be specifically listed in this description; however, are within the general occupational category and responsibility level typically associated with the employee’s class of work. - Prepare accurate and concise reports, Program updates, training materials as requested. We need to keep all. Qualifications: Minimum Qualifications: "Bachelor's Degree from an accredited college or university in Business or Public Administration, Social Service, Sociology, Psychology, or a closely related field. Responsible work experience which includes coordination of group activities, preferably including work with disadvantaged individuals. Must possess and maintain a valid driver's license. An equivalent combination of education, experience and training which provides the required knowledge, skills and abilities may be considered." Preferred Qualifications: "Experience in the field of Social Work, Mental Health, Human Services, Psychology, Resident Advocacy, Mediation and other closely related fields; Experience with group activities preferably experience assessing and developing community programs/resources for long-term care residents. Experience with client/resident conflict resolution and experience managing client data. The ability to demonstrate effective oral and written communications in the form of correspondence and report preparation." We could split into two
elements. Schedule: "This position is (PART TIME) limited term grant funded (LTGF). Positions designated as limited-term grant-funded are temporary in nature and the employment period is contingent upon the grant's continued funding availability." We can combine: Part‑time, limited‑term grant‑funded (temporary, contingent on grant funding). We should not include Benefits. Now produce HTML. We must not include or . Just fragment. Let's craft:
About the role
Come join our team Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
This is senior level professional work whereby the incumbent serves as an Ombudsman/Elder Abuse Specialist, responsible for advocating/protecting the rights of long-term care residents to include nursing homes and assisted living facilities. This professional level of work requires the completion of the Maryland State Ombudsman certification training in the areas of community liaison, development, advocacy and/or social services for long term care client populations. The primary role of the long-term care ombudsman is to serve as a resident advocate. Ombudsman are charged with serving as the residents’ advocate in response to both individual complaints, as well as advocating for the concerns and well-being of all long-term care residents. The incumbent is led by the Program Coordinator and supervised by the Unit Manager.
The Department of Family Services improves the quality of life and overall well-being of the communities by providing information, assistance and referrals, as well as promoting and developing high quality, innovative programs that educate, empower, respect choice and preserve dignity. The department is responsible for providing assistance to some of the County’s most vulnerable citizens – children, families, victims of domestic violence, people with intellectual and developmental disabilities, veterans, and seniors. The department is comprised of three divisions that serve the aging and disabled, victims of domestic violence, as well as children, youth and families in need of support and resources.
Responsibilities
- Handles the day-to-day functions of assigned long