OLGS - Receptionist

Primary Responsibilities

• Create and maintain resident administrative files.
• Create and maintain employee files.
• Maintain a general ledger and reconcile bank statements monthly.
• Process invoices for accounts payable, review invoices with executive director for approval, and maintain a declining balance sheet for each department.
• Ensure confidentiality of proprietary, financial, and resident information.
• Process resident lease renewal letters.
• Aid in preparing reports, budgets, and financial statements.
• Calculate payroll hours, review with department heads for accuracy, and process payroll accordingly.
• Review paychecks for accuracy, organize and distribute.
• Review benefits with employees and submit benefit paperwork.
• Process/File workers compensation claims.
• Order and maintain necessary office supplies.
• Maintain an organized, neat office area.
• Copy and file paperwork as necessary.
• Prepare correspondence as necessary and as directed by the supervisor.
• Assist the executive director or other departments with additional administrative duties as assigned.

Customer Service

• Possess and maintain knowledge of the residence, its benefits, services provided, the customers, and employees.
• Answer incoming calls, both internally and externally, in a warm, pleasant and professional manner.
• Respond to all calls following proper telephone etiquette and take detailed messages when appropriate.
• Greet all visitors, residents, family members, and employees in a warm and helpful manner.
• Assists in answering resident billing issues.
• Maintains the ancillary charges.
• Attends various community events.
• Provide other assistance with resident services as requested by supervisor.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in human resources or in a related field preferred.
• Three years experience in human resources required.
• Knowledge of employment guidelines, regulations, and laws required.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.