Older Adult Program Manager

General Summary

The Older Adults Program Manager is a dynamic leadership role responsible for the strategic oversight and operational execution of Older Adult/Senior programming across both the East Garfield Park and Lincoln Park sites. This position plays a critical role in promoting the well-being, dignity, and inclusion of older adults and seniors within the community through comprehensive services, community engagement, and systems-level advocacy.

Duties & Responsibilities

• Create and implement strategic plans and vision for growth of Older Adult/Senior Services in response to increased community need and population growth.
• Conduct regular community needs assessments to orient programming around community needs.
• Facilitate community level meetings to grow and enhance available resources and strengthen partnerships.
• Locate programmatic resources (monetary, in-kind donations, access, etc.) and identify programmatic areas for expansion and growth at all locations.
• Partner with Development Department staff and grant writer to identify new and varied funding sources.
• Prepare and submit grant materials and applications as needed.
• Partner with Marketing and Communications Department staff to create new and adapt current marketing materials on an ongoing basis.
• Identify opportunities to share programmatic success stories and utilize media and social media as appropriate.
• Collaborate with other programs at MSV on referrals, events, programming and co-enrollment across the agency as appropriate.
• Work with Development and Senior Leadership to capture the essence of programming and grow funding.

Program Administration

• Supervise Older Adult Services staff, interns and volunteers, including Case Managers, Program Assistant(s), and service year positions.
• Identify areas for staff professional development and skill growth, both as a department/team and on an individual basis.
• Locate and facilitate training opportunities for staff (internal or external).
• Manage and develop community-based case management programs: track and reporting on client outcomes; prepare grant audit and report materials; and responding to program referrals.
• Conduct field/site visits as needed.
• Maintain current older adult socialization programs and create opportunities for expansion by locating appropriate speakers and community resources and events.
• Create yearly program budgets.
• Track and steward Older Adult Services budgets and distribution of funds.
• Fulfill all grant expectations related to Older Adult programs and services.
• Create and track benchmarks of program’s success and outcome measures and make recommendations for future measures.
• Perform other duties as assigned by management.

Act with Integrity and Model Core Values

Act with integrity and model our Core Values in the delivery of all services.

Job Requirements

• Bachelor’s degree in human services required. BSW or Master’s in a Social Service related field strongly preferred.
• At least 3 years of program and staff management experience.
• Experience in aging systems, policies and procedures, older adult programs, senior services, strategic/program growth.
• Creative and motivated self-starter with a proven record of successful program development.
• Excellent written, verbal, computer, and presentation skills.
• Analytical and problem-solving skills with innate attention to detail.
• Proven organizational and follow-up skills.
• Proven ability to work independently and as a member of a team.
• Comfortable working with diverse clients, volunteers, staff and other service providers.
• Ability to handle a range of client situations calmly, professionally and respectfully.
• Proficient in MS Office Suite and database management.