OIEC - Customer Support Specialist (Customer Servi

We need to extract the job posting content, format as semantic HTML with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate like cookie/navigation/legal/EEO etc. Also remove application instructions. Also remove duplicated lines. We need to preserve all substantive info. Let's parse the provided text. The text includes: "Agency InformationDo you have a passion for public service and enjoy making a difference? Don't miss out on this opportunity. The Office of Injured Employee Counsel (OIEC) is hiring! Apply now if you're looking for a rewarding career in public service.You'll love the Benefits of Working at OIEC:96 hours of accrued vacation a year96 hours of accrued sick leave a year20+ holidays every yearCareer advancement opportunitiesFree parkingFree comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%)Public Service Loan Forgiveness programOIEC is the state agency that helps injured employees with their Texas workers' compensation claims. The agency assists, educates, and advocates on their behalf. OIEC provides services in 20 offices across the state. Agency services include advocacy, customer service, and dispute assistance through OIEC's Ombudsman Program.Job DescriptionCustomer Support Specialist (Customer Service Representative II) - BeaumontThe Customer Support Specialist (CSS) responds to referrals and assists injured employees with claim-specific questions and provides referrals to social services to other state agencies. The CSS performs routine, administrative support work. The CSS works under general supervision, with limited latitude for the use of initiative and independent judgment; may occasionally perform higher-level work or assist others in performing such work.Travel Required: 10%Essential Job DutiesThis position:provides preliminary information and general assistance in claim activities verifies, updates, and corrects claim information in a computer system reviews and logs receipt of forms, incoming mail, and faxes; documents all customer contact attempts to resolve claim disputes by contacting insurance adjusters and/or health care providers explains and provides information about rights, responsibilities, and services refers unresolved disputes to the appropriate staff assists injured employees on the phone or customer walk-ins assists with contacting appropriate licensing boards for complaints against health care providers prepares correspondence letters, memorandums, claim folders and reports for the ombudsmen schedules hearings and meetings for ombudsmen and maintains a docket calendarQualificationsThis position requires:graduation from high school or equivalent one year full-time experience in an office setting performing customer service and/or administrative workAdditionally, preferences for this job are: college level coursework experience in a call center environment; workers' compensation, claims related processes; health care; social work; paralegal and/or dispute resolution Bilingual, English and Spanish language skills (oral and written)Candidate must reside in Texas or be able to relocate to Texas by the start date.OIEC does not sponsor or assume sponsorship of an employment visa.Knowledge/Skills/AbilitiesThis position requires demonstrated knowledge of: Microsoft Word and OutlookThis position requires demonstrated skill in: explaining complex information to others providing excellent customer service correct use of grammar, punctuation, and spellingThis position requires the demonstrated ability to: handle multiple tasks simultaneously learn, remember, apply, and explain complex concepts, difficult procedures and/or complicated processes gather and assemble facts make mathematical calculations to determine appropriate benefit amounts communicate effectively both verbally and in writing with all levels of employees and the publicMilitary/Veteran InformationMilitary employment preferenceSenate Bill 1376, 88th Legislature, Regular Session, Sectio 657.002 requires State agencies to give military employment preference in employment and retention. Please see more details on our job page.Documentation must be attached before military preference can be granted, and all personal and/or sensitive information (i.e. Social Security Number, DOB) must be redacted from any attached documents.To receive a military employment preference for any position, the following documents are required to be submitted with your application, as applicable:Veteran: DD Form 214Surviving spouse of a veteran who has not remarried: Marriage Certificate and DD Form 1300 or appropriate documentationOrphan of a veteran killed while on active duty: Birth Certificate and DD Form 1300 or appropriate documentationSpouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty: Marriage Certificate and copy of spouse's active-duty military ordersSpouse of a veteran with disability and is the primary income for household: Marriage Certificate, Veterans DD Form 214, and VA Benefits Summary Letter showing disability ratingFor help translating your military work experience, including training courses on civilian job terminology, skill sets, and qualifications or requirements, click or copy this URL into your browser: www.texasskillstowork.comApplicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: 15P, 42A, 56M, 68G, 420A, RS, SN, YN, YNS, 741X, PERS, 0100, 0111, 4133, 0170, 3F1X1, and 3F5X1Additional Military Crosswalk information can be accessed by clicking or copying and pasting the following link into your browser: MOS and Military CrosswalkAdditional InformationFormer Foster Youth PreferenceAn individual who was under the permanent managing conservatorship of the Department of Family and Protective Services on the day preceding the individual's 18th birthday is entitled to a preference in employment with a state agency over other applicants for the We need to cut off at the end? The text ends abruptly. Probably the rest is cut off. We'll include what we have. We need to remove boilerplate: "Agency Information", "Job Description", "Qualifications", "Knowledge/Skills/Abilities", "Military/Veteran Information", "Additional Information". Those are headings but we need to map to our allowed sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what content goes where. - About the role: could be the introductory paragraph about agency and role description. Could include "You'll love the Benefits of Working at OIEC:" but that's benefits. Actually "About the role" could be a summary of the position: The Customer Support Specialist (CSS) responds to referrals... etc. Also the agency description. - Responsibilities: Essential Job Duties list. - Requirements: Qualifications (required) and maybe preferences? The "Qualifications" section includes required: high school or equivalent, one year experience. Preferences: college level coursework etc. Could be under Requirements or Qualifications. Since we have both Requirements and Qualifications sections allowed, we could put required qualifications under Requirements, and preferred qualifications under Qualifications. Or we could combine. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills). So we have both Requirements and Qualifications distinct. Likely Requirements = mandatory requirements; Qualifications = preferred or additional qualifications. We'll follow that. - Skills: Knowledge/Skills/Abilities section. - Benefits: The bullet list under "You'll love the Benefits of Working at OIEC:" includes vacation, sick leave, holidays, career advancement, free parking, medical insurance, Public Service Loan Forgiveness program. - Pay: Not mentioned. So we should NOT include Pay section. - Schedule: Not mentioned (maybe travel required 10% but not schedule). So no Schedule. - Also we have Military/Veteran Information and Additional Information (Foster Youth Preference). Those are not in allowed headings; we should either drop them or incorporate into appropriate sections if they contain substantive info not covered elsewhere. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Military/Veteran Information is not boilerplate? It's specific info about preferences. Could be considered part of Requirements or Qualifications? It's about preference for veterans. Could be included under Qualifications as a preferred qualification? But the instruction says to include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. We have specific content about military preference. However we don't have a heading for that in allowed list. We could incorporate into Qualifications or Requirements as a note. Probably best to add a bullet under Qualifications (or Requirements) about veteran preference. But we must not invent headings not allowed. So we will embed that info within Qualifications (maybe as a bullet). Similarly Foster Youth Preference could be added there. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include the military preference details and foster youth preference details somewhere. We could add a subsection under Qualifications: "Preferences" includes veteran preference, foster youth preference. But we need to keep the content. Let's extract details: Military/Veteran Information: - Military employment preference per Senate Bill 1376, 88th Legislature, Regular Session, Section 657.002 requires State agencies to give military employment preference in employment and retention. - Documentation must be attached before military preference can be granted, and all personal and/or sensitive information (i.e. Social Security Number, DOB) must be redacted from any attached documents. - To receive a military employment preference for any position, the following documents are required to be submitted with your application, as applicable: * Veteran: DD Form 214 * Surviving spouse of a veteran who has not remarried: Marriage Certificate and DD Form 1300 or appropriate documentation * Orphan of a veteran killed while on active duty: Birth Certificate and DD Form 1300 or appropriate documentation * Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty: Marriage Certificate and copy of spouse's active-duty military orders * Spouse of a veteran with disability and is the primary income for household: Marriage Certificate, Veterans DD Form 214, and VA Benefits Summary Letter showing disability rating - For help translating your military work experience, including training courses on civilian job terminology, skill sets, and qualifications or requirements, click or copy this URL into your browser: www.texasskillstowork.com - Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: 15P, 42A, 56M, 68G, 420A, RS, SN, YN, YNS, 741X, PERS, 0100, 0111, 4133, 0170, 3F1X1, and 3F5X1 - Additional Military Crosswalk information can be accessed by clicking or copying and pasting the following link into your browser: MOS and Military Crosswalk Additional Information: - Former Foster Youth Preference: An individual who was under the permanent managing conservatorship of the Department of Family and Protective Services on the day preceding the individual's 18th birthday is entitled to a preference in employment with a state agency over other applicants for the (cut off). We'll include that sentence as is. We need to avoid application instructions: The text includes "Please see more details on our job page." and "For help translating your military work experience, including training courses on civilian job terminology, skill sets, and qualifications or requirements, click or copy this URL into your browser: www.texasskillstowork.com" and "Additional Military Crosswalk information can be accessed by clicking or copying and pasting the following link into your browser: MOS and Military Crosswalk". Those are like instructions for obtaining info, but they are substantive? They are references. Might be considered boilerplate? The instruction says remove application instructions. These are not exactly application instructions but they are links for more