Offshore Business Process Operations Manager (EH&B)

About the role

The Corporate Operations Manager on the Offshore Business Operations Team in the Employee Health & Benefits area plays a key role in transitioning work from servicing teams to offshore support models. This role involves leading operational transition efforts, supporting service quality, process standardization, and continuous improvement.

Responsibilities

• Conduct discovery for identified work targeted for offshore transition
• Solve for transition design and service readiness
• Lead implementation activities and transition coordination
• Provide subject matter expert support during setup, go-live, and stabilization
• Maintain monitoring of BAU performance, service quality, and process adherence
• Create and maintain Standard Operating Procedures (SOPs), job aids, and knowledge articles
• Enable training and knowledge transfer for offshore teams
• Support system conversions and process changes
• Drive standardization, efficiency, and continuous improvement
• Manage stakeholder communication for assigned processes

Requirements

• College Degree or equivalent education, training and work-related experience
• Seven years of experience in Employee Benefits and Health Insurance industry
• Leadership experience
• Highly effective written/verbal communication and facilitation skills
• Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
• Proven ability to provide strategic level input with the ability to influence others at all levels of the organization

Qualifications

• Life & Health Insurance License
• Knowledge of Employee Health and Benefits specific systems and applications

Skills

• Operational leadership
• Transition management capabilities
• Deep Employee Health & Benefits Insurance knowledge

Benefits

We offer valuable benefits including generous time off, tuition reimbursement, professional development opportunities, hybrid work, charitable contribution match programs, stock purchase opportunities, and more. For more information, visit our website or follow us on social media.

Pay

The applicable base salary range for this role is $93,100 to $173,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Schedule

This position is fully remote and can be located anywhere in the US.