Office Systems Specialist

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for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It implies we should use those headings if we have content. It doesn't say we cannot add other headings, but better to stick to those. The About Us content could be considered part of "About the role" maybe? But it's more about company. Could we put it under "About the role"? Might be okay but could be considered not exactly role. However we need to preserve all substantive information. If we omit About Us, we lose info. So we need to include it somewhere. Perhaps we can treat "About the role" as encompassing both role overview and company description. The instruction says "About the role" is an example; we could also include "About the company" but not in list. Safer to include under "About the role" as additional paragraph. Now Benefits, Pay, Schedule: The posting includes Salary Disclaimer but no specific salary numbers. It says "Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs." That's not specific; it's a disclaimer. The instruction says: never create Pay/Schedule/Benefits sections unless the posting actually states them. It also says: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So we should NOT create Pay, Benefits, Schedule sections because they are not specific. So we omit those sections. Skills: There's no explicit Skills section separate from Qualifications. Could we create a Skills section from qualifications? But we already have Qualifications. The instruction says prefer a few substantive sections over many thin ones. We could combine Qualifications and Skills into one? But we have to follow the allowed headings; we can include Qualifications and maybe Skills if we have distinct content. The qualifications list includes many skill-like items. Could we split into Qualifications (education/experience) and Skills (technical/soft skills). But we need to avoid thin sections. Might be better to have Qualifications only and omit Skills. However we need to preserve all substantive info; if we put all qualification-like content under Qualifications, that's fine. Thus sections: About the role (h3), Responsibilities (h3), Qualifications (h3). Possibly also Requirements? The posting has a "Qualifications" section but not separate Requirements. Could we treat Requirements as same as Qualifications? The instruction includes Requirements as a possible heading. But we have no separate Requirements block; we could omit Requirements. Thus output HTML:

About the role

Konica Minolta currently has an exciting opportunity for an Office Systems Specialist! We seek a polished individual who can thrive in a fast-paced environment to service our award winning products. You will be responsible for repair and maintenance of our analog and digital copiers, facsimiles, multifunctional and connected digital products.

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Responsibilities

• Self-motivated individual with the ability to work independently.
• Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM MFP and printers & Non-KM printers HP, Lexmark, etc.) as well as equipment installation/ de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and performed firmware upgrades.
• Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
• Occasionally travel outside of the local area for training.
• Communicate with management on customer or field issues.
• Successful completion of training classes and effective servicing of those products, with the ability to request assistance when necessary to meet customer demands.
• Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics).
• Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity.
• Ability to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contents.
• Responsible for maintaining accurate ASL truck inventory for designated territory.
• Train customers on basic printing, scanning, copying functions.