Office Support Specialist

About the role

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary

The Office Support Specialist handles incoming calls, directing callers to the appropriate department or voicemail as needed. Welcomes visitors and customers with a professional and friendly demeanor. Provides general administrative support through a variety of clerical tasks.

Essential Duties And Responsibilities

• Answer incoming telephone calls, determine the purpose of each call, and route callers to the appropriate personnel or department.
• Greet and assist on-site visitors, announces their arrival to the appropriate staff, and ensures adherence to check-in and check-out procedures.
• Receive payments and update account records for walk-in customers.
• Receive deliveries and promptly notify the intended recipients.
• Send and receive information or document via computer, mail, or fax.
• Handle misdirected or returned mail and ensures proper redistribution.
• Monitor and process document scan requests submitted to the SCAN mailbox.
• Maintain confidentiality of personal information for consumers, including, but not limited to, Social Security numbers and dates of birth.
• Perform other clerical and administrative tasks and duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 6 months of relevant experience and/or training.
• High school diploma and/or GED.
• Good attention to detail and strong organizational skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Preferred: Experience handling incoming mail for a medium size mailroom.
• Must have reliable transportation and live within a commutable distance to Houston, TX.
• Must be authorized to work in the United States. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Work Schedule

• This position requires the ability to work various shifts to accommodate business needs, typically between the hours of 8AM-6PM Monday through Friday and on weekends as needed.
• Overtime required on an as-needed basis.
• Travel 0-10% as required on an as-needed basis.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.