Office Support Specialist

About the role

Primary customer service representative to the Student Employment Office. First point of contact for both prospective and current student employees to assist with job search, hiring documents and meeting payroll deadlines.

Responsibilities

• Coordinates department referrals and determines student eligibility for Federal Work Study or Student Aide.
• Responsible for scanning using specialized equipment to convert physical documents into digital images, ensuring clarity, accuracy, and proper organization for retrieval.
• Disseminates information concerning student employment programs.
• Informs departments of employment and wage increase processes for student employees; informs departments of process for extensions in hours per week that a student may work.
• Maintains confidential student employee records and files.
• Assist with the postings and editing of available on campus job positions (e.g. bulletin boards, handshake website).
• Advises hiring agents when students participating in the Federal Work Study program are approaching their earnings limit.
• Coordinates marketing of Student Employment outreach, maintains communications with Student Employee group in NEIUport and tracks participation rates each year.
• Assists the team in establishing annual targets.
• Assists with the orientation, trainings, events and supervision of student workers in the Student Employment Office.
• Assists students with understanding direct costs (primarily tuition and fees) and how an employment experience is a source of addressing cost of.
• Performs related duties as assigned.