Office Support Specialist

About the role

Since 1976, Furniture Mart USA has been more than just a furniture retailer, it’s a place where people come to build careers, not just jobs. We believe in hiring great people and giving them the tools to grow, thrive, and make a difference. If you're passionate about helping others transform their house into a home, you’ll feel right at home here too. Join a team that’s built on trust, teamwork, and a shared commitment to excellence. Whether you're just starting out or looking to take your career to the next level, Furniture Mart USA is where your future begins. Our mission is simple: Transform houses into homes, employees into family, and customers into friends. If you share our vision and values, we invite you to join our team.

Responsibilities

• Provide superior service to our customers through financing assistance, customer service, delivery, and sales support for our retail stores
• Assist our Finance & Accounting department with various tasks including the following:
  • Enter finance and credit card transactions into Storis software
  • Review of previous day’s sales orders and transactions for accuracy
  • Reconciliation of previous day’s transactions (cash, credit card, financing, etc.)
  • Collection and follow-up on any uncollected accounts receivable
  • Resolve customer concerns in a polite, professional, and timely manner
  • Resolve finance process and funding issues with multiple finance companies
  • Review and determine required action to resolve any issues with customer tickets
  • Support sales and office staff at all retail locations

Requirements

• Associate degree or equivalent from two-year college or technical school; OR six months to one-year related experience and/or training; OR equivalent combination of education and experience
• Upon job offer, must be able to pass a background check prior to starting employment
• Strong customer service skills, including friendly, courteous and outgoing demeanor
• Telephone and computer proficiency including technical aptitude with the ability to use Microsoft products
• Demonstrate excellent communication skills (written, verbal, and listening)
• Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
• Possess good judgment, ability to accept responsibility and handle confidential information

Benefits

• Paid training
• Full benefits package: Medical, Dental, Vision, Life, Disability, Paid Time Off, and more
• 401(k) with employer match
• Big employee & family discounts on furniture and mattresses

Pay

Starting Wage: $18/hr

Schedule

Full-Time (40 hrs/wk): Weekdays 11:00AM- 8:00 PM + rotating weekends