Office Support Specialist 2 (Birth & Death certificates clerk) Records

About the role

The Records Management Division of the Metro Nashville Public Health Department provides all services related to the maintenance and retention of public, medical, and vital records maintained by MPHD in Davidson County. This position’s primary role is to provide birth and death certificates to customers and assist with vital, medical, and non-medical records as needed.

Responsibilities

• Provides the highest standards of quality service to customers in designated waiting areas.
• Provides birth and death certificates to customers.
• Explains required ID and documentation necessary for receiving records.
• Receives payment in various formats, including cash, checks, and credit cards.
• Performs routine clerical duties such as typing, faxing, filing, scanning, and copying.
• Protects the confidentiality of each customer by verifying proof of required documentation while handling requests in person or by phone.
• Prepares monthly reports.

Requirements

• High School Diploma and three (3) years of increasingly responsible clerical/administrative experience.
• Valid Class “D” driver’s license, use of a personal vehicle, and maintenance of valid personal vehicle insurance as required by Tennessee Law.

Candidates with accreditations earned in a foreign institute are encouraged to apply. However, at this time, MPHD is not sponsoring individuals through any of the US Government’s employment-based immigration programs.

Preferred Qualifications

• Documented years of increasingly responsible clerical/administrative experience.

Skills

Successful candidates will demonstrate the ability to work with multicultural communities and align with MPHD’s commitment to being a socially and culturally responsive organization that acknowledges and addresses historical and current inequities in public health promotion and practice.