Office Support Person V - Pre-Trial Services

Essential Duties And Responsibilities

• Direct in-person contact with defendants in order to carry out the essential functions of the department.
• Frequently serves as first contact with the public; must conduct themselves in a professional manner, treating all people with dignity and respect in order to represent the department in a positive manner.
• Foster an environment which promotes diversity, equity and inclusion.
• Aid the Duty Supervisor in triaging the daily activities of the department including unexpected and unforeseen issues as they arise; keep the Duty Supervisor informed of all defendants and visitors requiring officer interaction.
• Aid with monitoring of the waiting room and security cameras for potentially dangerous behaviors and/or suspicious activities.
• Observe and secure Court ordered urine drug screen samples and process all samples for laboratory analysis.
• May be required to work in different office locations including the Courthouse Sub-Office, Willow Grove, Lansdale and/or the Montgomery County Correctional Facility.
• Review all correspondence pertaining to the caseload; respond to inquiries of defendants, family members, and partnering agencies; document all case specific information in accordance with departmental policy; Facilitate the dispensation of cases at various stages in the criminal justice process, including but not limited to cataloguing, transferring inter-county and out of state, certification of sentences to the Pennsylvania Parole Board, closure at expiration and removal of records upon receipt of Court ordered expungement in accordance with office policy.
• Record defendant’s personal data, contact with defendant, treatment information, relevant Court documentation, and any other information that furthers case management goals. Information gathered will be maintained and updated on a regular basis in the defendant’s case record.
• Identify and conduct initial investigation of alleged violations on the Administrative Caseload and facilitate reassignment to a probation officer.
• Complete training and maintain compliance with Mandated Reporting Regulations through PA Child Protective Services Law.
• Achieve JNET certification; maintain recertification.
• Complete 16 hours of job-related training or further education on an annual basis.
• Perform additional duties, tasks, and special projects as required.

Qualification Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• A High School Diploma or equivalent.
• Previous office experience is preferred.
• Must have typing, data entry, record keeping, and telephone skills.
• Must possess oral and written communication skills.
• Must be accurate, detail-oriented, organized, and have the ability to multi-task.
• Requires professionalism and a commitment to treating people with dignity and respect.
• May require local travel; a valid driver’s license is preferred.
• Undergo thorough pre-employment background investigation including drug screen.