Office Support Person IV - Juvenile Probation

About the role

The Office Support V plays a crucial role in the department, often serving as the first point of contact for the public and juveniles. This position requires maintaining a professional demeanor and treating all individuals with dignity and respect.

Responsibilities

• Frequent in-person contact with juveniles, families, and related agencies;
• Serve as the primary point of contact for the public;
• Treat all people with dignity and respect;
• Foster an inclusive environment;
• Aid officers in managing daily activities;
• Monitor the waiting room and security cameras;
• Maintain confidentiality and integrity;
• Process and manage court orders and documents;
• Investigate referrals and violations;
• Complete required training and certifications;
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent;
• Previous office experience preferred;
• Typing, data entry, record keeping, and telephone skills;
• Oral and written communication skills;
• Accuracy, detail orientation, organization, and multitasking ability;
• Professionalism and respect for others;
• Valid driver’s license preferred;
• Undergo thorough background investigation and drug screening.

Physical Demands

• Regular standing, walking, sitting, talking, and hearing;
• Occasional lifting up to 25 pounds;
• Close, distance, color vision, and depth perception;
• Standing, walking, sitting, reaching, stooping, kneeling, crouching, or crawling;
• Moderate noise levels.