Office Support Clerk

Zenith American Solutions, Inc. · Wallingford, CT · 3 wk ago

AdministrativeFull-time

About the role

The Office Support Clerk provides clerical support in assigned office in accordance with Company Guidelines, client needs, and regulatory requirements. Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

Responsibilities

Answers incoming telephone calls; routes call to appropriate staff member; documents and distributes messages accordingly.
Greets visitors to the reception area and directs to appropriate staff; coordinates appointments as necessary.
Responds to basic inquiries from participants, beneficiaries, and union representatives regarding benefit plans.
Maintains lobby and reception area in an organized and professional manner.
Performs clerical duties such as filing, preparing documents, photocopying, scanning, faxing, collating, or performing data entry as needed.
May assist mail handling depending on location needs.
Performs other duties as assigned.

Requirements

High school diploma or equivalent.
Six months of experience working in an office environment.
Solid organization skills with strong detail orientation.
Ability to communicate clearly and professionally, both verbally and in writing.
Strong work ethic and the ability to work effectively in a team environment.
Highly developed sense of integrity and commitment to customer satisfaction.
Ability to follow standard operating procedures.
Basic PC skills, including MS Word and Excel.
Able to work in environment with shifting priorities and to handle a wide variety of activities and confidential matters with discretion.

Preferred Qualifications

Prior multi-line telephone experience strongly preferred.

Benefits