Office Support Assistant (Night Desk Clerk)

About the role

The Office Support Assistant serves the full time staff member at the front desk overnight, providing a welcoming, safe, and secure environment for residents of the community. This position reports crisis and maintenance issues to on-call staff while providing customer support and other administrative follow-up.

Responsibilities

• Security: Maintains a physical and active presence at the desk; provides alert, timely, and attentive monitoring of security camera feeds and doorways; interacts with students and staff.
• Customer Service: Engages with residents and other customers in a welcoming and professional manner; provides consistent, reliable, and responsive customer service.
• Administrative: Maintains accurate inventory of all residence hall keys throughout the year; maintains and updates roster records for emergency and administrative purposes.
• Crisis and maintenance issues: Responds appropriately to situations and crises and follows up with proper documentation, including facilities, maintenance, and student issues.

Requirements

Minimum Qualifications: High school diploma.

Knowledge, Skills, and Abilities:

• Strong customer service skills.
• Knowledge of Microsoft Office.
• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
• Ability to keep records, to assemble and organize data, and to prepare and submit reports in acceptable formats.
• Ability to conceptualize, plan and organize assignments and tasks.
• Ability to work on confidential tasks utilizing judgment, tact, and resourcefulness.
• Skill in developing and maintaining good working relationships.
• Knowledge of policies, practices, procedures and terminology of assigned function.

Schedule

12:00 am – 8:30 am Monday through Friday, with after‑hours and weekend requirements as necessary for events or emergencies.

Physical Requirements

• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Sedentary work that primarily involves sitting/standing.

Environmental Hazards: No adverse environmental conditions expected.

Additional Information

This is a security‑sensitive position. Applicants must submit a minimum of two professional references as part of their application; additional references may be added after submission. The role is classified as an Office Support Assistant within the Department of Housing and Residence Life (Residence Hall Operations), which serves over 6,400 students across 14 residence halls. Salary is $32,240.00 annually (1.0 FTE) and the position is TRS retirement eligible. No university vehicle driving is required.